Experienced Online Crisis Counselor - 988 Crisis Chat and Text Services Specialist - Remote Work Opportunity

Introduction to Workwarp and the Role Workwarp is a leading organization dedicated to providing critical support services to individuals in need. As part of our commitment to delivering exceptional care, we are seeking an experienced and compassionate Online Crisis Counselor to join our team. This role will be responsible for providing emotional support and crisis intervention to individuals utilizing our 988 Crisis Chat and Text services. If you are a motivated and empathetic individual with a passion for helping others, we encourage you to apply for this rewarding opportunity. Role Overview The Online Crisis Counselor will play a vital role in our crisis chat and text services, providing immediate support and intervention to individuals in emotional distress. This position requires a unique blend of emotional intelligence, crisis management skills, and technical proficiency. As a key member of our team, you will be responsible for assessing the needs of each chat or text visitor, providing crisis intervention counseling, and connecting individuals with essential resources and services. Key Responsibilities Provide crisis intervention and emotional support to individuals in distress through our Crisis Chat and Text services Conduct thorough assessments to determine the appropriate means of intervention and support Complete risk assessments, safety planning, de-escalation, and follow-up with chat visitors as needed Establish and maintain positive relationships with a diverse range of chat and text visitors Provide crisis intervention counseling and support to individuals in crisis, including those who are suicidal or experiencing mental health emergencies Collaborate with emergency responders and other services as needed to ensure the safety and well-being of individuals in crisis Maintain accurate and timely documentation of all crisis chats and texts, including risk assessments, safety plans, and follow-up actions Meet productivity standards, including completing a minimum of 1.5 chats or texts per hour Participate in ongoing quality evaluation and improvement processes to ensure the highest standards of care and support Essential Qualifications Bachelor's degree in a related field, such as counseling, social work, or mental health Minimum of 1 year of experience in mental health services, preferably in crisis intervention or suicide prevention Excellent oral and written communication skills, with the ability to communicate effectively with individuals in crisis Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions in high-pressure situations Proficiency in Microsoft Office and other software applications, with the ability to learn new systems and technologies quickly Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork Preferred Qualifications Master's degree in a related field, such as counseling, social work, or mental health Experience working in a crisis chat or text service, or other related field Certification in crisis intervention or suicide prevention, such as Crisis Worker Certification Knowledge of local and statewide community resources, with the ability to connect individuals with essential services and support Skills and Competencies To be successful in this role, you will need to possess a unique blend of skills and competencies, including: Excellent communication and interpersonal skills, with the ability to build rapport with individuals in crisis Strong crisis management and intervention skills, with the ability to think critically and make sound decisions in high-pressure situations Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions Proficiency in Microsoft Office and other software applications, with the ability to learn new systems and technologies quickly Ability to maintain confidentiality and handle sensitive information with discretion and professionalism Career Growth and Learning Opportunities At Workwarp, we are committed to supporting the growth and development of our team members. As an Online Crisis Counselor, you will have access to a range of training and development opportunities, including: Comprehensive training program, including crisis intervention and suicide prevention training Ongoing quality evaluation and improvement processes, with regular feedback and coaching Opportunities for professional development and advancement, including certification and education programs Collaborative and supportive work environment, with a strong focus on teamwork and camaraderie Work Environment and Company Culture At Workwarp, we are proud of our positive and supportive work environment, which is built on a foundation of respect, empathy, and compassion. As an Online Crisis Counselor, you will be part of a dynamic and dedicated team, working together to provide exceptional care and support to individuals in need. Our company culture is characterized by: A strong commitment to teamwork and collaboration A focus on empathy, compassion, and understanding A supportive and inclusive work environment, with a strong emphasis on diversity and equity A culture of continuous learning and improvement, with a focus on professional development and growth Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: Comprehensive health insurance, including medical, dental, and vision coverage Generous paid time off, including vacation, sick leave, and holidays Opportunities for professional development and advancement, including certification and education programs A supportive and inclusive work environment, with a strong emphasis on diversity and equity A range of perks and incentives, including flexible scheduling, remote work options, and employee recognition programs Conclusion If you are a motivated and compassionate individual with a passion for helping others, we encourage you to apply for this rewarding opportunity. As an Online Crisis Counselor with Workwarp, you will have the chance to make a real difference in the lives of individuals in crisis, while also developing your skills and advancing your career. Don't miss out on this exciting opportunity to join our team and contribute to our mission of providing exceptional care and support to those in need. Ready to Apply? If you are ready to take the next step in your career and join our team of dedicated professionals, please submit your application today. We look forward to reviewing your qualifications and discussing this opportunity further. Apply for this job