**Customer Service & Operations Representative – Remote Opportunity with arenaflex**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service & Operations Representative, you'll play a vital role in ensuring our customers receive the highest level of service, while also driving operational efficiency and excellence. If you're a customer-centric, task-oriented individual with a passion for delivering results, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions that empower individuals to take control of their financial well-being. Our team is dedicated to providing exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. As a remote team member, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive community. **Key Responsibilities** As a Customer Service & Operations Representative, your primary responsibilities will include: * Responding to incoming calls, emails, and live chats from customers in a timely and professional manner * Following up with customers via email and phone to resolve issues and answer questions * Collaborating with our fulfillment team to resolve order-related issues and requests * Reviewing and resolving tickets in our order management system, ensuring timely and accurate resolution * Creating an open and accessible environment for communication, fostering a positive and supportive relationship with customers * Managing multiple tasks and priorities, with a focus on delivering exceptional results in a fast-paced environment * Working autonomously, while also being part of a collaborative team that values open communication and support **Essential Qualifications** To succeed in this role, you'll need: * Excellent listening and communication skills, with a focus on written presentation * Extreme attention to detail, with a focus on accuracy and precision * Superior multitasking skills, with the ability to handle multiple tasks and priorities simultaneously * Ability to respond to 8+ emails per hour, with a focus on increasing productivity over time * Ability to handle 6+ concurrent chats, with a focus on delivering timely and accurate responses * Comfortable working with a sense of urgency, while adhering to task-driven workflow processes * Excellent customer service skills, with a focus on delivering exceptional results * Consistent proficiency in follow-up with internal and external stakeholders * Reliable time and attendance, with a focus on meeting deadlines and commitments * Strong problem-solving skills, with a focus on presenting resolution-based solutions **Preferred Qualifications** While not required, experience in the following areas will be highly valued: * Experience using Zendesk for B2C email/chat and Salesforce Order Management * Experience working in an order management system with ticketing capacity * Managed live chat with customers * Worked in a call center environment and/or as part of an e-comm customer service team * Experienced working in a high-volume capacity * Used Google Docs before * Managed data entry (logging issues across systems and teams) prior * Able to follow many stepped processes **Benefits and Compensation** As a Customer Service & Operations Representative with arenaflex, you'll enjoy: * A negotiable hourly rate based on experience * A 3-month+ contract period, with the potential for extension * Eligibility for benefits through arenaflex, including 401K, medical/health benefits options, and direct deposit * Weekly pay and a W2 hourly rate * The opportunity to work remotely, with a flexible schedule that suits your needs **Work Environment and Culture** At arenaflex, we're committed to fostering a culture of collaboration, innovation, and growth. As a remote team member, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive community. Our team values open communication, transparency, and mutual respect, and we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. **How to Apply** If you're a customer-centric, task-oriented individual with a passion for delivering results, we want to hear from you! To apply for this exciting opportunity, please submit your application through our website. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. ```html About arenaflex arenaflex is a leading provider of innovative solutions that empower individuals to take control of their financial well-being. Our team is dedicated to providing exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. Key Responsibilities Responding to incoming calls, emails, and live chats from customers in a timely and professional manner Following up with customers via email and phone to resolve issues and answer questions Collaborating with our fulfillment team to resolve order-related issues and requests Reviewing and resolving tickets in our order management system, ensuring timely and accurate resolution Creating an open and accessible environment for communication, fostering a positive and supportive relationship with customers Managing multiple tasks and priorities, with a focus on delivering exceptional results in a fast-paced environment Working autonomously, while also being part of a collaborative team that values open communication and support Essential Qualifications Excellent listening and communication skills, with a focus on written presentation Extreme attention to detail, with a focus on accuracy and precision Superior multitasking skills, with the ability to handle multiple tasks and priorities simultaneously Ability to respond to 8+ emails per hour, with a focus on increasing productivity over time Ability to handle 6+ concurrent chats, with a focus on delivering timely and accurate responses Comfortable working with a sense of urgency, while adhering to task-driven workflow processes Excellent customer service skills, with a focus on delivering exceptional results Consistent proficiency in follow-up with internal and external stakeholders Reliable time and attendance, with a focus on meeting deadlines and commitments Strong problem-solving skills, with a focus on presenting resolution-based solutions Preferred Qualifications Experience using Zendesk for B2C email/chat and Salesforce Order Management Experience working in an order management system with ticketing capacity Managed live chat with customers Worked in a call center environment and/or as part of an e-comm customer service team Experienced working in a high-volume capacity Used Google Docs before Managed data entry (logging issues across systems and teams) prior Able to follow many stepped processes Benefits and Compensation As a Customer Service & Operations Representative with arenaflex, you'll enjoy: A negotiable hourly rate based on experience A 3-month+ contract period, with the potential for extension Eligibility for benefits through arenaflex, including 401K, medical/health benefits options, and direct deposit Weekly pay and a W2 hourly rate The opportunity to work remotely, with a flexible schedule that suits your needs Work Environment and Culture At arenaflex, we're committed to fostering a culture of collaboration, innovation, and growth. As a remote team member, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive community. How to Apply If you're a customer-centric, task-oriented individual with a passion for delivering results, we want to hear from you! To apply for this exciting opportunity, please submit your application through our website. Equal Employment Opportunity arenaflex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. ``` Apply for this job