**Experienced Remote Medical Customer Service Representative – Healthcare Advocacy and Community Engagement**

At arenaflex, we're dedicated to empowering individuals and communities to achieve optimal health and wellness. As a leading provider of innovative solutions and services, we're seeking an experienced and compassionate Remote Medical Customer Service Representative to join our team. If you're passionate about delivering exceptional customer service, advocating for healthcare access, and fostering community engagement, we invite you to explore this exciting opportunity. **About arenaflex** arenaflex is a forward-thinking organization that's committed to transforming the healthcare landscape. With a strong presence in the industry, we're driven by a shared vision of improving lives through innovative solutions and services. Our team of experts is dedicated to delivering exceptional results, and we're seeking like-minded individuals to join our mission. **Job Summary** As a Remote Medical Customer Service Representative, you'll play a vital role in ensuring that our members receive seamless access to quality healthcare services. You'll serve as an advocate, liaison, and community ambassador, promoting member education, identifying systemic barriers, and resolving access issues. If you're passionate about making a difference in the lives of others, we encourage you to apply for this rewarding opportunity. **Key Responsibilities** * Act as an advocate for members, ensuring their access to quality healthcare services and resolving any systemic barriers that limit their access to care. * Establish a community presence, promoting member education and identifying opportunities to improve healthcare outcomes. * Receive and respond to member complaints and formal grievances, identifying potential access barriers and resolving them in accordance with our grievance procedure. * Investigate and resolve access and cultural sensitivity issues identified by member services staff, state staff, providers, advocacy organizations, and recipients. * Participate in local community organizations to acquire knowledge and insight regarding the special healthcare needs of members and update and revise educational materials as necessary. * Serve as the primary contact for member advocacy groups, human services agencies, and state entities. * Maintain confidentiality in accordance with HIPAA guidelines. **Essential Qualifications** * High school diploma or equivalent. * 3 years of customer service experience in a healthcare environment. * Medicare and/or Medicaid experience preferred. * Bilingual in Spanish preferred. * Expert-level experience in customer service, healthcare advocacy, and community engagement. **Preferred Qualifications** * Bachelor's degree in a related field (e.g., healthcare administration, social work, or public health). * Experience working with diverse populations, including underserved communities. * Familiarity with healthcare regulations, including HIPAA and the Affordable Care Act. * Strong communication and interpersonal skills, with the ability to build relationships with members, providers, and community stakeholders. **Skills and Competencies** * Excellent customer service skills, with the ability to resolve complex issues and complaints. * Strong communication and interpersonal skills, with the ability to build relationships with members, providers, and community stakeholders. * Ability to work independently and as part of a team, with a focus on collaboration and teamwork. * Strong problem-solving and analytical skills, with the ability to identify and resolve systemic barriers to healthcare access. * Familiarity with healthcare regulations, including HIPAA and the Affordable Care Act. * Ability to maintain confidentiality and handle sensitive information with discretion. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to investing in our employees' growth and development. As a Remote Medical Customer Service Representative, you'll have access to: * Ongoing training and professional development opportunities to enhance your skills and knowledge. * Mentorship and coaching from experienced colleagues to support your career growth. * Opportunities to participate in community outreach and engagement initiatives, promoting member education and healthcare access. * A dynamic and supportive work environment that fosters collaboration, innovation, and creativity. **Work Environment and Company Culture** arenaflex is a remote-friendly organization that values flexibility, work-life balance, and employee well-being. As a Remote Medical Customer Service Representative, you'll have the opportunity to work from home, with access to: * A comprehensive benefits package, including health, dental, and vision insurance. * A 401(k) retirement plan with company match. * Paid time off, including vacation, sick leave, and holidays. * Opportunities for professional development and career growth. * A dynamic and supportive work environment that fosters collaboration, innovation, and creativity. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * A salary range of $45,000 - $60,000 per year, depending on experience. * Ongoing training and professional development opportunities. * A comprehensive benefits package, including health, dental, and vision insurance. * A 401(k) retirement plan with company match. * Paid time off, including vacation, sick leave, and holidays. * Opportunities for professional development and career growth. **How to Apply** If you're passionate about delivering exceptional customer service, advocating for healthcare access, and fostering community engagement, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! [Apply Now]( Apply for this job