Experienced Remote Live Chat Customer Support Specialist for Dynamic Shipping Container Supplier

Introduction to blithequark Imagine being part of a pioneering team in the shipping container industry, where innovation meets customer satisfaction. At blithequark, we pride ourselves on being a leading supplier of used and new shipping containers across the US, with a strong commitment to excellence and customer experience. Our mission is to provide top-notch service, ensuring that our clients receive the best solutions for their shipping needs. As we continue to grow and expand our reach, we are seeking an energetic and self-motivated individual to join our team as a Remote Live Chat Customer Support Specialist. About the Role We are on the hunt for a highly skilled and enthusiastic Live Chat specialist to provide exceptional support to our customers through live chats. As a key member of our team, you will be responsible for responding to customer inquiries, addressing their concerns, and providing timely solutions. The ideal candidate will be someone who is comfortable working in a fast-paced environment, has excellent communication skills, and is passionate about delivering outstanding customer service. If you are a motivated individual who thrives in a remote setting and is eager to learn and grow with our company, we encourage you to apply for this exciting opportunity. Key Responsibilities Respond to live chats from customers in a timely and professional manner, ensuring that all inquiries are addressed and resolved efficiently. Provide accurate and detailed information about our products and services, including used and new shipping containers, to help customers make informed decisions. Utilize your excellent communication skills to build rapport with customers, understand their needs, and offer personalized solutions to meet their requirements. Collaborate with our internal teams to resolve customer complaints and concerns, ensuring that all issues are addressed promptly and fairly. Participate in ongoing training and development programs to enhance your knowledge and skills, staying up-to-date with industry trends and best practices. Work independently in a remote setting, managing your time effectively to meet performance targets and deliver high-quality results. Essential Qualifications To be considered for this role, you must possess the following essential qualifications: Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner. Strong problem-solving skills, with a customer-centric approach to resolving issues and addressing concerns. Ability to work independently in a remote setting, with minimal supervision, and manage your time effectively to meet performance targets. Strong integrity, with a commitment to delivering exceptional customer service and upholding the values of blithequark. Willingness to learn and adapt to new systems, processes, and technologies, with a strong desire to grow and develop with our company. Preferred Qualifications While not essential, the following preferred qualifications will be highly regarded: Previous experience in a customer-facing role, preferably in a live chat or call center environment. Knowledge of the shipping container industry, with a understanding of our products and services. Experience with customer relationship management (CRM) software and other technology platforms. Strong technical skills, with the ability to troubleshoot and resolve technical issues. Fluency in multiple languages, with the ability to communicate effectively with customers from diverse backgrounds. Skills and Competencies To succeed in this role, you will require the following skills and competencies: Communication skills: Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner. Problem-solving skills: Strong problem-solving skills, with a customer-centric approach to resolving issues and addressing concerns. Time management skills: Ability to manage your time effectively, prioritize tasks, and meet performance targets in a remote setting. Adaptability: Willingness to learn and adapt to new systems, processes, and technologies, with a strong desire to grow and develop with our company. Integrity: Strong integrity, with a commitment to delivering exceptional customer service and upholding the values of blithequark. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Remote Live Chat Customer Support Specialist, you will have access to ongoing training and development programs, designed to enhance your knowledge and skills. You will also have opportunities to progress within the company, taking on new challenges and responsibilities as you grow and develop in your role. Work Environment and Company Culture Our company culture is built on a foundation of excellence, integrity, and customer satisfaction. We pride ourselves on being a dynamic and supportive team, where everyone is valued and respected. As a remote team member, you will be part of a global community, working together to achieve our mission and vision. We offer a range of benefits, including paid sick days, paid days off, and holidays, as well as cool company incentives and rewards. Compensation, Perks, and Benefits We offer a competitive compensation package, including a base salary of $500 per month, plus 5% commission on each container sold. You will also receive paid training, paid sick days, paid days off, and holidays, as well as access to our company incentives and rewards program. We pay twice per month, via Wise or Payoneer, and provide a contract for all team members. Conclusion If you are a motivated and enthusiastic individual, passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Remote Live Chat Customer Support Specialist at blithequark, you will be part of a dynamic team, working together to achieve our mission and vision. You will have access to ongoing training and development programs, career growth opportunities, and a range of benefits, including competitive compensation and cool company incentives. Don't miss out on this chance to join our team and take your career to the next level. Apply now and become part of the blithequark family! Apply for this job