Experienced Remote Licensed Customer Service Representative for Insurance Support - Career Growth Opportunities in a Dynamic and Supportive Environment

Introduction to arenaflex arenaflex is a leading provider of customer experience solutions, dedicated to delivering exceptional service to global insurance clients. With a strong presence in the industry, we offer a wide range of products, including life, property and casualty, long-term care, retirement planning, investments, roadside assistance, and warranty. Our team is passionate about providing top-notch support to our clients and their customers, and we are now seeking a talented and motivated Remote Licensed Customer Service Representative to join our team. Job Overview In this role, you will be responsible for supporting one of the largest insurance providers in the U.S., assisting with entry-level auto and property policies. You will receive, review, and process calls regarding customer's insurance policies, addressing questions, concerns, and modifications. As a valued member of our team, you will have the opportunity to grow within the company and develop a career in insurance. arenaflex will provide comprehensive training, testing fees, and state licensing requirements to ensure your success. Key Responsibilities: Respond to inbound customer calls, providing exceptional service and support Review and process customer inquiries, resolving issues and addressing concerns Modify policies, update customer information, and perform other administrative tasks as needed Utilize system tools to search for answers and information, navigating complex systems with ease Collaborate with team members to achieve goals and objectives, demonstrating a strong sense of teamwork and camaraderie Meet productivity and quality standards, consistently delivering high-quality results Requirements and Qualifications To be successful in this role, you will need to possess a strong customer service aptitude, with a personal drive to serve and display compassion. You should be highly organized, with a fondness for order and process, and a natural ability to manage emotions and show resiliency in stressful situations. Essential Qualifications: Must be at least 18 years of age High school diploma or GED equivalent required Preferred 6 months - 1 year of relevant work experience Open availability during hours of operation Professional customer service aptitude and basic conflict resolution skills Preferred Qualifications: Previous experience in customer service or a related field Insurance industry knowledge or experience Strong technical skills, with the ability to navigate complex systems and tools Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies, including: Core Competencies: Customer Service Aptitude Reliability Empathy Critical Thinking Skills, Knowledge, and Abilities: Professional customer service aptitude Basic conflict resolution skills Effective verbal and written communication Active listening skills Demonstrated ability to multitask Ability to navigate system tools to search for answers and information Demonstrated ability to utilize computer systems/data systems Career Growth and Development At arenaflex, we are committed to investing in our agents and helping them achieve a career in insurance. You will have the opportunity to grow within the company, develop new skills, and take on new challenges. Our comprehensive training program will provide you with the knowledge and expertise you need to succeed, and our supportive team environment will encourage you to reach your full potential. Work Environment and Company Culture arenaflex is a dynamic and supportive company, dedicated to delivering exceptional customer experiences. Our team is passionate about providing top-notch service, and we are committed to creating a positive and inclusive work environment. As a remote employee, you will need to have a dedicated, distraction-free, quiet work environment, with high internet speed and the ability to hardwire. You will also need to be self-motivated, self-accountable, and comfortable with being on web camera during training and production. Compensation and Benefits arenaflex offers a competitive compensation package, with a pay rate of $15-$19 per hour. You will also be eligible for a range of benefits, including: Benefits: 401(k) and 401(k) matching Dental insurance Disability insurance Health insurance Paid time off Vision insurance Work from home opportunities Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Remote Licensed Customer Service Representative at arenaflex, you will have the chance to develop a career in insurance, work with a dynamic and supportive team, and provide top-notch service to our clients and their customers. Don't miss out on this opportunity to join a leading provider of customer experience solutions and take your career to the next level. Apply now to become a part of the arenaflex team! Apply for this job