**Experienced Remote Healthcare Customer Service Representative – Patient-Centric Account Resolution and Financial Performance Optimization**

Are you a compassionate and results-driven customer service professional with a passion for delivering exceptional patient experiences? Do you thrive in fast-paced environments where empathy, accuracy, and efficiency are paramount? If so, we invite you to join blithequark's dynamic team as a Remote Healthcare Customer Service Representative, where you will play a vital role in maximizing financial performance and resolving patient balances in a compliant and patient-centric manner. **About blithequark** blithequark is a leading provider of innovative healthcare solutions, dedicated to empowering healthcare professionals and organizations to deliver exceptional patient care and financial performance. Our team is comprised of passionate individuals who share a common goal: to make a meaningful difference in the lives of patients and healthcare providers alike. As a Remote Healthcare Customer Service Representative, you will be part of a collaborative and dynamic team that values empathy, innovation, and excellence. **Key Responsibilities** As a Remote Healthcare Customer Service Representative, you will be responsible for: * Fielding inbound patient calls, insurance carrier, attorney, and non-self-pay related calls in a professional, patient-centric manner that balances speed and efficiency with empathy, accuracy, and the creation of a thorough, positive patient experience. * Managing assigned inventory through the proper and timely cycling of Dispositional Segments within blithequark's software solution(s). * Consistently meeting the Total Touches per Day target (for both patients and guarantors) as determined by the assigned Segment of A/R and other client nuances and considerations. * Accurately setting up Payment Plans with patients per client guidelines. * Securing payments and partial payments with patients per client guidelines. * Performing account research and resolution on self-pay, FAP, and insurance topics in a timely and results-oriented fashion. * Consistently documenting all patient encounters in blithequark's source system and/or workflow solution. * Performing initial assessments for Financial Assistant Program(s) per client guidelines. **Essential Qualifications** * High school diploma or equivalent required. * 2 years of customer service experience, with a focus on healthcare or a related field. * 2 years of call center experience, with a focus on healthcare or a related field. * 1 year of collections experience, with a focus on healthcare or a related field. * 1 year of revenue cycle experience, with a focus on healthcare or a related field. * Proficiency in Microsoft Office Products, including Word, PowerPoint, and Excel. * HIPAA and related Privacy and Security Acts and Regulations knowledge. * Excellent communication skills and the ability to connect with patients, leaders, and staff. * Team player with a passion for healthcare. **Preferred Qualifications** * Any other languages, with the ability to explain proficiency. * Experience with multi-system toggling and organizational efficiency. * Documentation, written, and verbal communication skills. * Experience with patient-centric customer service and empathy. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our team members' growth and development. As a Remote Healthcare Customer Service Representative, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge. * Collaborative and dynamic team environment that encourages innovation and excellence. * Opportunities for career advancement and professional growth within the organization. * Flexible scheduling and remote work arrangements to support work-life balance. **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. As a Remote Healthcare Customer Service Representative, you will be part of a team that: * Prioritizes patient-centric care and financial performance optimization. * Fosters a culture of empathy, compassion, and respect. * Encourages collaboration, innovation, and continuous learning. * Provides opportunities for growth and development. **Compensation, Perks, and Benefits** As a Remote Healthcare Customer Service Representative, you will receive: * Competitive hourly rate: $16.00 - $20.00 per hour. * Comprehensive benefits package, including: + 401(k) retirement plan. + Dental insurance. + Flexible schedule. + Health insurance. + Paid time off. + Vision insurance. * Work from home arrangement, with a dedicated workspace and necessary equipment. **Schedule** * 8-hour shift, Monday to Friday. * Flexible scheduling to accommodate work-life balance. **Application Instructions** If you are a motivated and compassionate customer service professional with a passion for delivering exceptional patient experiences, we invite you to apply for the Remote Healthcare Customer Service Representative position at blithequark. Please submit your application, including: * A cover letter outlining your experience, skills, and qualifications. * A resume that highlights your customer service, call center, collections, and revenue cycle experience. * Answers to the application questions: + In short, what is your understanding of 501r Guidelines? + This position is very fast-paced, how do you handle working in a rapid and fast-paced environment? We look forward to reviewing your application and welcoming you to our dynamic team at blithequark! Apply for this job