Experienced Remote Healthcare Customer Service Representative – Delivering Compassionate Support and Exceptional Service in a Dynamic Work-from-Home Environment

Welcome to arenaflex arenaflex is a leading player in the Healthcare Systems & Services industry, dedicated to providing top-notch support to its clients and customers across the United States. With a strong presence in Louisiana and beyond, we are committed to making a positive impact in the lives of those we serve. As a remote healthcare customer service representative, you will be at the forefront of our efforts, providing empathetic and professional support to our members and customers. About the Role We are seeking a highly skilled and compassionate customer service representative to join our team in a permanent work-at-home capacity. As a remote representative, you will utilize your exceptional customer service skills, patience, and understanding to answer inbound phone calls, address member inquiries, and provide personalized support to our clients' members or customers. If you are passionate about delivering exceptional service and making a difference in the healthcare industry, we encourage you to apply for this exciting opportunity. Responsibilities In this critical role, you will be responsible for: Performing PCP Change/Provider Lookup to ensure seamless transitions for our members Looking up Medical Benefits, including benefit maximums, copay/coinsurances, Prior Authorization pre-requisite, and coverage to provide accurate and timely information Reviewing Ancillary Benefits, such as Dental, Vision, Over the Counter, and other related services to address member inquiries Processing claims inquiries, including resolving issues related to billing and payment for services received Answering enrollment/disenrollment inquiries to ensure a smooth experience for our members Addressing Grievances/Complaints in a professional and empathetic manner to resolve issues promptly Performing billing tasks, including making payments, transaction history, and premium inquiries to ensure accurate and efficient processing Managing LEP inquires and disputes to provide support and resolution for our members Assisting with material requests, such as ID cards, Large/Brail print materials, and Catalogs to ensure our members have access to necessary resources Providing self-help options, including member portal support to empower our members to take control of their healthcare Providing local locations to pharmacies, OTC, and Specialist to connect our members with essential healthcare services Experience Required for Your Success To excel in this role, you will need: At least a High School diploma or equivalent to demonstrate a foundation in education Minimum of 18 months Call center experience to showcase your customer service skills and ability to work in a fast-paced environment A Healthcare background, which is a plus, but not required, as we provide comprehensive training to ensure your success Minimum of 2 years Computer Experience in a work environment to demonstrate your technical skills and ability to navigate our systems Ability to multi-task and prioritize tasks to ensure efficient and effective support for our members Strong written and oral communication skills to provide clear and concise information to our members Ability to display empathy and care in every interaction, as we prioritize compassion and understanding in our support services A dedicated area to work from in your home, with a reliable internet connection and necessary equipment to ensure a productive and distraction-free work environment Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds, with a wired connection (Wireless access/WIFI is not permitted) to ensure seamless and secure communication What We Offer At arenaflex, we are committed to supporting the well-being and growth of our team members. As a remote healthcare customer service representative, you can expect: Competitive salary, with a rate of up to $13/hr in training and $14/hr in production Comprehensive benefits package, including medical, dental, vision, and 401K to support your physical and financial well-being Earned PTO to ensure you have time to rest and recharge Ongoing training and development opportunities to enhance your skills and knowledge in the healthcare industry A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional service Career Growth Opportunities and Learning Benefits At arenaflex, we believe in investing in the growth and development of our team members. As a remote healthcare customer service representative, you will have access to: Comprehensive training programs to enhance your knowledge and skills in the healthcare industry Ongoing coaching and feedback to support your professional growth and development Opportunities for advancement and career progression, as we prioritize promoting from within A culture of continuous learning, with access to industry-leading resources and tools to stay up-to-date on the latest developments in healthcare Work Environment and Company Culture At arenaflex, we prioritize creating a positive and inclusive work environment that supports the well-being and success of our team members. As a remote healthcare customer service representative, you can expect: A dynamic and supportive team environment, with regular virtual meetings and check-ins to ensure you feel connected and supported A culture of empathy and compassion, as we prioritize delivering exceptional service to our members and customers A commitment to diversity, equity, and inclusion, as we believe that a diverse and inclusive workplace is essential to driving innovation and success A flexible and autonomous work environment, with the freedom to work from the comfort of your own home and create a schedule that works for you Compensation, Perks, and Benefits At arenaflex, we offer a comprehensive compensation package that includes: Competitive salary and benefits package Ongoing training and development opportunities Flexible and autonomous work environment Comprehensive benefits package, including medical, dental, vision, and 401K Earned PTO and paid holidays Access to industry-leading resources and tools A dynamic and supportive team environment Conclusion If you are a compassionate and skilled customer service professional looking for a challenging and rewarding role in the healthcare industry, we encourage you to apply for this exciting opportunity. As a remote healthcare customer service representative at arenaflex, you will have the chance to make a positive impact in the lives of our members and customers, while also growing and developing your skills and knowledge in a dynamic and supportive work environment. Don't miss out on this opportunity to join our team and start making a difference today! Apply for this job