**Experienced Remote Healthcare Customer Service Representative – Deliver Exceptional Patient Experience at arenaflex**

At arenaflex, we're passionate about revolutionizing the healthcare industry by providing top-notch customer service to our clients' members and customers. As a Remote Healthcare Customer Service Representative, you'll play a vital role in delivering exceptional patient experiences, ensuring that our clients' customers receive the care and support they need. If you're a customer service enthusiast with a passion for healthcare, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our clients' customers. With a strong commitment to excellence, we strive to create a culture of empathy, compassion, and understanding. Our team of experts is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our dynamic team. **The Opportunity** We're seeking a highly skilled and compassionate Remote Healthcare Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients' customers, answering inbound phone calls, and resolving complex issues in a timely and professional manner. If you're a customer service professional with a passion for healthcare, we encourage you to apply for this exciting opportunity. **Responsibilities** As a Remote Healthcare Customer Service Representative, you'll be responsible for: * Performing PCP Change/Provider Lookup to ensure seamless transitions for our clients' customers * Looking up Medical Benefits, including benefit maximums, copay/coinsurances, Prior Authorization pre-requisites, and coverage to provide accurate information to our clients' customers * Reviewing Ancillary Benefits, such as Dental, Vision, Over the Counter, and other benefits to ensure our clients' customers receive the support they need * Processing claims inquiries, including resolving issues related to billing and transactions * Answering enrollment/disenrollment inquiries, grievances/complaints, and other complex issues * Managing LEP (Limited English Proficiency) inquires and disputes to ensure our clients' customers receive equal support * Assisting with material requests, such as ID cards, Large/Braille print materials, and catalogs * Providing self-help options, such as member portal access, to empower our clients' customers to take control of their healthcare * Providing local locations to pharmacies, OTC, and Specialist services to ensure our clients' customers receive the support they need **Experience Required for Your Success** To succeed in this role, you'll need: * At least a High School diploma or equivalent * Minimum of 18 months Call center experience, with a strong background in customer service * Healthcare background a plus, but not required * Minimum of 2 years Computer Experience in a work environment, with proficiency in software applications and systems * Ability to multi-task and prioritize tasks effectively * Strong written and oral communication skills, with the ability to empathize and care for our clients' customers * Dedicated area to work from in your home, with a reliable internet connection and a minimum speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wired access is required) **Skills and Competencies** To excel in this role, you'll need: * Excellent communication and interpersonal skills, with the ability to build rapport with our clients' customers * Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Strong attention to detail, with the ability to maintain accuracy and quality in your work * Ability to work independently, with minimal supervision, and as part of a team to achieve shared goals **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Remote Healthcare Customer Service Representative, you'll have access to: * Comprehensive training programs, including onboarding, product knowledge, and soft skills training * Ongoing coaching and feedback to help you succeed in your role * Opportunities for career advancement, with a clear path for progression within the company * Access to industry-leading tools and technologies, with ongoing support and training * A dynamic and supportive work environment, with a focus on collaboration and teamwork **Work Environment and Company Culture** At arenaflex, we're passionate about creating a culture of empathy, compassion, and understanding. Our work environment is designed to support your success, with: * A flexible and remote work arrangement, with the freedom to work from home * A dynamic and supportive team, with a focus on collaboration and teamwork * Ongoing training and development opportunities, to help you grow and develop your career * A comprehensive benefits package, including medical, dental, vision, and 401K benefits * Earned PTO, with opportunities for flexible scheduling and work-life balance **Compensation, Perks, and Benefits** As a Remote Healthcare Customer Service Representative, you'll receive: * Up to $13.25/hr in training, and $14.25/hr in production * Comprehensive benefits package, including medical, dental, vision, and 401K benefits * Earned PTO, with opportunities for flexible scheduling and work-life balance * Ongoing training and development opportunities, to help you grow and develop your career * Access to industry-leading tools and technologies, with ongoing support and training **Conclusion** If you're a customer service enthusiast with a passion for healthcare, we want to hear from you! As a Remote Healthcare Customer Service Representative at arenaflex, you'll have the opportunity to deliver exceptional patient experiences, work in a dynamic and supportive environment, and grow and develop your career. Apply today to join our team and start making a difference in the lives of our clients' customers! Apply Job! Apply for this job