**Experienced Full Stack Customer Service Representative – Health Insurance Coverage Support for arenaflex**

Are you passionate about delivering exceptional customer experiences and helping others navigate complex health insurance options? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex as a Full Stack Customer Service Representative, providing critical support to Maryland residents seeking health insurance coverage. At arenaflex, we're committed to empowering individuals and families to make informed decisions about their health care. As a valued member of our team, you'll play a vital role in helping our customers understand the benefits of health insurance and find the right coverage for their needs. With a strong focus on customer satisfaction, we're seeking experienced professionals who share our passion for delivering exceptional service and support. **About arenaflex** arenaflex is a leading provider of innovative solutions for the health insurance industry. Our mission is to make a positive impact on people's lives by providing access to quality health care. With a strong presence in Maryland, we're dedicated to serving the unique needs of our community and delivering exceptional customer experiences. **Responsibilities of the Customer Service Representative** As a Full Stack Customer Service Representative, you'll be responsible for: * Answering inbound phone calls to provide information and assistance regarding health care insurance options * Updating customer and account information as needed * Updating case records and notating the purpose of each call * Utilizing multiple database applications as resources * Being open to feedback for continuous improvement and growth * Responding to general customer inquiries * Striving to meet performance metrics for continued professional growth opportunities **Requirements of the Customer Service Representative** To succeed in this role, you'll need: * A high school diploma or equivalent; college attendance or a degree is preferred * Strong verbal and written communication skills * Minimum 1 year of Call Center experience * Minimum 1 year of healthcare experience * Computer proficiency * Ability to learn and understand health insurance policy and terminology to provide the best solution to customers seeking assistance * Strong interpersonal skills and the ability to engage and interact well with consumers and coworkers * Ability to problem solve, prioritize, and multi-task (utilize multiple computer applications while talking to a consumer) * Must be flexible, reliable, and available for occasional overtime as needed * Must be able to pass required skill and knowledge assessment tests * Able to commit to 3 weeks of class training without missing any time from work (days of training) * Able to commit to 4 weeks of supervised call taking (nesting) without missing any time from work **Essential Skills and Competencies** To excel in this role, you'll need: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Proficiency in multiple database applications * Strong computer skills, including Microsoft Office and Google Suite * Ability to learn and adapt to new systems and processes * Strong customer service skills, with a focus on delivering exceptional experiences **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Full Stack Customer Service Representative, you'll have access to: * Ongoing training and development opportunities * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We're committed to providing a safe and supportive space for our employees to thrive and grow. **Compensation, Perks, and Benefits** As a Full Stack Customer Service Representative, you'll enjoy: * Competitive hourly rate: $16.63 per day * Comprehensive benefits package, including dental insurance, health insurance, and vision insurance * Work-from-home flexibility * Referral bonus: refer a friend and receive $50 after they work 90 days * Opportunities for career advancement and professional growth **Call Center Hours and Training** The call center is currently open Monday-Friday from 8am to 6pm. Training hours will be Monday-Friday, with a 3-week class training period followed by a 4-week nesting period. You'll be required to commit to these hours without missing any time from work. **How to Apply** If you're passionate about delivering exceptional customer experiences and helping others navigate complex health insurance options, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that values diversity, equity, and inclusion, and we're proud to be an employer of choice for talented professionals from all backgrounds. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with interested candidates and provide more information about our team and our work. Thank you for considering this exciting opportunity to join arenaflex as a Full Stack Customer Service Representative. We look forward to hearing from you! Apply for this job