**Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution Specialist**

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a dynamic and supportive work environment where your voice is heard and valued? If so, we invite you to join blithequark, a leading Customer Service Contact Center dedicated to revolutionizing the healthcare industry through integrity, passion, and respect. As a Remote Healthcare Billing and Customer Service Representative, you will play a vital role in our mission to change healthcare for the better. You will work as an extended business office representative on behalf of our clients, providing empathetic and personalized support to patients and their families navigating complex medical bills. With a strong focus on patient advocacy and account resolution, you will have the opportunity to make a meaningful impact on people's lives while growing your career in a stable and rewarding environment. **About blithequark** blithequark is a family-owned business that has been a leader in the Customer Service Contact Center industry for over 20 years. Our commitment to integrity, passion, and respect has earned us a reputation as a top employer in our field, with awards such as "Top 10 Best Places to Work" in our industry from Inside Arm (2019-2023). We pride ourselves on creating a work environment where every employee feels valued, appreciated, and empowered to contribute to our success. **What makes blithequark different?** * Family-owned business where you become part of the family, not just a number * Award-winning workplace with a strong focus on employee satisfaction and well-being * Over 20 years of consistent and healthy growth with world-class clients * Your voice is heard and appreciated, and you are a part of the success with your ideas and efforts * Competitive pay and incentive programs, including monthly performance bonuses and team contests * We promote from within, offering opportunities for career growth and development * Work from home opportunity with modified in-office work options available for those who prefer a traditional office setting **Job Summary** As a Remote Healthcare Billing and Customer Service Representative, you will be responsible for: * Using empathy and excellent communication skills to help patients and their families understand complex medical bills and resolve account balances * Providing outstanding customer service and collaborating with patients over the phone to create affordable payment plans and take payments * Accurately documenting all calls and follow-ups in our software systems, utilizing computer proficiency, organization, and attention to detail * Supporting your fellow team members with consistent attendance, excellent work ethic, and a caring team focus * Continuously improving your skills and knowledge through supportive coaching, feedback, and ongoing training **Key Responsibilities:** * Provide empathetic and personalized support to patients and their families navigating complex medical bills * Collaborate with patients to create affordable payment plans and take payments over the phone * Accurately document all calls and follow-ups in our software systems, utilizing computer proficiency, organization, and attention to detail * Support your fellow team members with consistent attendance, excellent work ethic, and a caring team focus * Continuously improve your skills and knowledge through supportive coaching, feedback, and ongoing training **Essential Qualifications:** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of experience in customer service, healthcare, or a related field * Excellent communication and interpersonal skills, with the ability to work with patients and families from diverse backgrounds * Strong computer proficiency, with experience using software systems and applications * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Strong attention to detail and organizational skills, with the ability to accurately document calls and follow-ups * Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork **Preferred Qualifications:** * Experience working in a healthcare or medical billing environment * Certification in medical billing or a related field (e.g., CPC, CMC) * Experience using software systems and applications, such as Epic or Cerner * Strong analytical and problem-solving skills, with the ability to resolve complex issues and concerns * Ability to work in a remote environment, with minimal supervision and guidance **Skills and Competencies:** * Excellent communication and interpersonal skills, with the ability to work with patients and families from diverse backgrounds * Strong computer proficiency, with experience using software systems and applications * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Strong attention to detail and organizational skills, with the ability to accurately document calls and follow-ups * Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork * Strong analytical and problem-solving skills, with the ability to resolve complex issues and concerns **Career Growth Opportunities and Learning Benefits:** * Opportunities for career growth and development, with a focus on promoting from within * Ongoing training and development programs, with a focus on improving skills and knowledge * Supportive coaching and feedback from managers and team leads * Opportunities to participate in team contests and incentive programs, with rewards and recognition for outstanding performance **Work Environment and Company Culture:** * Work from home opportunity with modified in-office work options available for those who prefer a traditional office setting * Collaborative and supportive work environment, with a focus on teamwork and collaboration * Flexible scheduling and work arrangements, with a focus on work-life balance * Opportunities for professional development and growth, with a focus on promoting from within * Recognition and rewards for outstanding performance, with a focus on employee satisfaction and well-being **Compensation, Perks, and Benefits:** * Competitive pay structure, with a base annual salary ranging from $37,440 to $43,680 * Monthly performance bonuses and team contests, with rewards and recognition for outstanding performance * Comprehensive benefits package, including: + 401(k) and 401(k) matching + Dental insurance + Employee assistance program + Employee discount + Flexible spending account + Health insurance + Life insurance + Paid time off + Tuition reimbursement + Vision insurance * Work from home opportunity with modified in-office work options available for those who prefer a traditional office setting **How to Apply:** If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We look forward to hearing from you! Apply for this job