**Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark's elite team of Remote Customer Service Representatives. As a key member of our team, you will play a vital role in helping individuals navigate the complexities of health insurance enrollment, making a meaningful impact on people's lives. At blithequark, we're committed to revolutionizing the way people find and enroll in health insurance. With our cutting-edge technology and consumer-friendly interface, we empower millions of consumers across the country to make informed decisions about their health plans. Our vision is to make health insurance enrollment simple, and we're looking for dedicated, self-driven individuals to join us on this mission. **About blithequark** blithequark is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our innovative solutions include eligibility determination, plan selection, and enrollment technology for state agencies, as well as agent marketing and call center tools and services. With a strong presence in the industry, we're proud to have the largest state-based marketplace footprint. **Why Join blithequark?** As a Remote Customer Service Representative at blithequark, you'll enjoy a range of benefits that support your personal and professional growth. Some of the perks include: * Competitive hourly rate: $14.50 - $16.00 per hour (with opportunities for enhanced rates based on performance and attendance) * Flexible, remote work arrangement, allowing you to work from the comfort of your own home * Collaborative and supportive team environment, with opportunities for growth and development * Paid training and certification programs to help you succeed in your role * Performance and attendance-based incentives, in addition to your base pay * Comprehensive benefits package, including 401K match, Individual Coverage HRA (ICHRA), and paid time off (PTO) **Responsibilities** As a Remote Customer Service Representative, you'll be responsible for delivering exceptional customer experiences through: * Inbound and outbound calls, ensuring timely and effective resolution of customer inquiries * Managing customer accounts and providing technical support, using your problem-solving skills to resolve complex issues * Application data entry, ensuring accurate and efficient processing of customer information * Online chat inquiries, providing timely and helpful responses to customers * Interpreting and following defined procedures and policies, ensuring compliance with regulated guidelines * Flexibility and adaptability to changing projects and updates, with a focus on continuous learning and improvement **Qualifications** To succeed in this role, you'll need: * Moderate to advanced computer skills, with a high level of comfort learning new technology * Excellent verbal and written communication skills, with a high level of professionalism * Comfortable working from home, with a dedicated, private, and secure workspace * Self-motivation and a success-driven attitude, with a focus on delivering exceptional results * Ability to commit to full attendance during the 3-week training period, with a strong work ethic and dedication to your role **Preferred Experience** While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, or the Affordable Care Act, is highly valued. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, are also a plus. **What We Offer** At blithequark, we're committed to supporting your growth and development. Some of the benefits we offer include: * Paid training and certification programs, to help you succeed in your role * Performance and attendance-based incentives, in addition to your base pay * Comprehensive benefits package, including 401K match, Individual Coverage HRA (ICHRA), and paid time off (PTO) * Collaborative and supportive team environment, with opportunities for growth and development * Flexible, remote work arrangement, allowing you to work from the comfort of your own home **How to Apply** If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. Apply Now! We look forward to welcoming you to our team! Apply for this job