Experienced Remote Email Chat Representative and Call Centre Support Specialist for Exceptional Customer Service Delivery

Introduction to blithequark At blithequark, we are dedicated to breaking cycles of violence, crime, and incarceration by providing client-centered interventions and support services. Our mission is to empower and strengthen individuals, families, and communities, raising the next generation to become responsible citizens, emotionally strong, healthy, and able to pursue life in fulfilling ways. We strive to encourage personal responsibility and change, helping to rebuild, restore, and transform individuals and families. As a leader in our field, blithequark seeks to make a positive impact on the lives of those we serve, and we are committed to delivering exceptional service standards in all aspects of our work. Job Overview We are seeking a highly skilled and enthusiastic Remote Email Chat Representative and Call Centre Support to join our team at blithequark. As a key member of our customer service team, you will act as a liaison between our clients and our organization, providing services information, answering questions, and resolving any emerging problems that our clients' accounts might face with accuracy and efficiency. If you are genuinely excited to help clients, patient, empathetic, and passionately communicative, we encourage you to apply for this rewarding role. Key Responsibilities Identify and assess clients' needs to achieve satisfaction, ensuring that their expectations are met and exceeded wherever possible. Build sustainable relationships and trust with customer accounts through open and interactive communication, fostering a sense of community and loyalty. Provide accurate, valid, and complete information by using the right methods and tools, staying up-to-date with the latest developments and best practices in our field. Meet personal and customer service team sales targets and call handling quotas, contributing to the overall success and growth of our organization. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution, demonstrating a commitment to exceptional customer service. Keep records of customer interactions, process customer accounts, and file documents, maintaining accurate and detailed records of all client communications. Follow communication procedures, guidelines, and policies, adhering to the highest standards of professionalism and integrity in all aspects of your work. Take the extra mile to engage clients, going above and beyond to ensure that their needs are met and that they feel valued and supported. Essential Qualifications To be successful in this role, you will need to have: Proven customer support experience or experience as a Client Service Representative, with a track record of delivering exceptional service standards and exceeding customer expectations. A strong track record of over-achieving quota, demonstrating your ability to meet and exceed sales targets and call handling quotas. Strong phone contact handling skills and active listening, with the ability to communicate effectively and empathetically with clients from diverse backgrounds. Familiarity with CRM systems and practices, with the ability to learn and adapt to new technologies and software applications. Customer orientation and ability to adapt and respond to different types of characters, with a strong focus on delivering personalized and tailored support to each client. Excellent communication and presentation skills, with the ability to communicate complex information in a clear and concise manner. Ability to multi-task, prioritize, and manage time effectively, with a strong focus on meeting deadlines and achieving results. High school diploma, with a strong educational foundation and a commitment to ongoing learning and professional development. Preferred Qualifications While not essential, the following qualifications and skills are highly desirable: Experience working in a remote or virtual team environment, with a strong ability to work independently and as part of a distributed team. Knowledge of the non-profit or social services sector, with a strong understanding of the challenges and opportunities facing our clients and our organization. Fluency in multiple languages, with the ability to communicate effectively with clients from diverse linguistic and cultural backgrounds. Experience with data analysis and reporting, with the ability to collect and analyze data to inform service delivery and improve outcomes. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the ongoing learning and professional development of our staff. As a Remote Email Chat Representative and Call Centre Support, you will have access to a range of training and development opportunities, including: Comprehensive induction and onboarding program, with a strong focus on introducing you to our organization, our values, and our services. Ongoing training and professional development, with a focus on building your skills and knowledge in areas such as customer service, communication, and conflict resolution. Opportunities for career advancement, with a strong focus on promoting from within and supporting the career aspirations of our staff. Access to a range of resources and tools, including CRM software, communication technologies, and data analysis platforms. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. As a Remote Email Chat Representative and Call Centre Support, you will be working as part of a distributed team, with a strong emphasis on communication, flexibility, and adaptability. Our company culture is built around the following values: A commitment to exceptional customer service, with a strong focus on delivering personalized and tailored support to each client. A passion for social justice and community development, with a strong focus on making a positive impact on the lives of those we serve. A culture of ongoing learning and professional development, with a strong emphasis on building the skills and knowledge of our staff. A commitment to diversity, equity, and inclusion, with a strong focus on promoting diversity and addressing the needs of marginalized and underrepresented communities. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits designed to support the well-being and success of our staff. These include: Competitive salary and benefits package, with a strong focus on recognizing and rewarding the contributions of our staff. Opportunities for professional development and career advancement, with a strong emphasis on building the skills and knowledge of our staff. Flexible working arrangements, including remote work options and flexible hours, with a strong focus on supporting work-life balance and promoting employee well-being. Access to a range of resources and tools, including CRM software, communication technologies, and data analysis platforms, with a strong emphasis on supporting the work of our staff and promoting exceptional customer service. Conclusion If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we encourage you to apply for the role of Remote Email Chat Representative and Call Centre Support at blithequark. As a key member of our team, you will have the opportunity to make a positive impact on the lives of those we serve, while also developing your skills and knowledge in a supportive and dynamic work environment. Don't miss this opportunity to join our team and contribute to our mission of breaking cycles of violence, crime, and incarceration. Apply now to take the first step in an exciting and rewarding career with blithequark. Apply for this job