**Experienced Remote Customer Service Representative – Target's Food and Refreshment Team**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! arenaflex is seeking an experienced Remote Customer Service Representative to join our Food and Refreshment team. As a key member of our team, you will be responsible for providing top-notch customer service, driving sales, and leading a team of hourly colleagues to achieve business objectives. **About arenaflex** arenaflex is a leading retail company that is committed to making a difference in the lives of our guests. We believe in empowering our colleagues to have significant experiences that help them build and develop skills for a career. Our vision is to create a culture that is fun, enthusiastic, and collaborative, where our colleagues can thrive and grow. **About the Food and Refreshment Team** The Food and Refreshment team at arenaflex is dedicated to providing a predictable experience for our guests by ensuring that food is fresh, in stock, available, and precisely evaluated and endorsed on the sales floor. We are experts in activities, interaction, and productivity, and we drive food and food services, including renewal, stock accuracy, sanitation, display, pricing, and promotional signage processes for all Food and Refreshment areas of the store. **Job Summary** As a Remote Customer Service Representative on the Food and Refreshment team, you will be responsible for: * Providing exceptional customer service to our guests, ensuring that they have a positive and memorable experience in our stores * Driving sales and achieving business objectives through effective planning and execution of daily/weekly responsibilities * Leading a team of hourly colleagues, including meeting, creating, teaching, assessing, and holding ability * Collaborating with colleagues to achieve business objectives and drive sales * Maintaining a high level of product knowledge and staying up-to-date on industry trends and products * Assessing and suggesting candidates for open positions and fostering a guest-driven team * Leading group onboarding and acquiring and closing knowledge and skill gaps through training and experiences * Establishing clear objectives and expectations and holding colleagues accountable to expectations * Completing all Starbucks or Pizza Hut training requirements and certifications * Exhibiting a culture of moral directness, health, and compliance; leading the team to work similarly and holding others accountable to this responsibility * Leading and creating a safety support culture by understanding what safety means for your job and that of your team, recognizing and revising hazards, and holding the team accountable to working in a safe way to help themselves and others * Showing a commitment to diversity, equity, and inclusion through ongoing development, displaying inclusive behaviors, and proactively managing bias * Addressing store needs (crisis, administrative visits, etc.) * Accessing all areas of the store to answer guest or colleague issues * Supporting guest services, such as backup clerk, order pickup (OPU), and Drive-up (DU) and maintaining a compliance culture while executing those responsibilities, like compliance with government, state, and local adult beverage regulations * Any other responsibilities based on business needs **What We Are Looking For** We may be an excellent match if: * Working in a fun and enthusiastic environment makes you excited? We work effectively and collaboratively to deliver for our guests * Offering support to our guests that makes them say "I LOVE TARGET!" energizes you? That's why we love working at Target * Driving teams who are loading, setting, and selling Target product seems like your thing? That's the core of what we do * You're not looking for Monday through Friday work where you're at a computer all day? We are busy all day (especially on weekends), making it easy for the guest to feel welcome, inspired, and rewarded **Essential Qualifications** * High school diploma or equivalent * Past retail experience preferred, but not required * Strong interest and knowledge of the food service business * Lead and consider others responsible * Learn and adapt to current technology needs * Work independently and as part of a team * Manage responsibility and focus on tasks autonomously * Inviting and accommodating demeanor * Effective communication skills **Preferred Qualifications** * Bachelor's degree in a related field * Experience in a leadership role * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment * Strong communication and interpersonal skills * Ability to work in a team environment * Experience with customer service software and technology **Work Environment and Company Culture** arenaflex is a great workplace and cares about our colleagues, so we want to ensure we are clear about a few additional fundamentals that we expect: * Access all areas of the store to answer guest or colleague issues * Decipher directions, reports, and data * Precisely handle sales register operations * Move all over stepping stools * Sweep, handle, and move stock effectively and safely, including frequently lifting or moving product up to 40 pounds * Adaptable schedule for work (e.g., evenings, weekends, and holidays) and regular attendance vital * Handle and move stock in coolers and freezers up to 40 pounds * Ability to work in areas where common allergens may be handled or present * Americans with Disabilities Act (ADA) * Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable regulations. **Job Benefits** * Benefits: Health, Dental, and Vision Insurance Plans for Full-Time and Part-Time Employees * 401(K) Plan: A Company-Matched Retirement Savings Plan to Help Employees Save for the Future * Paid Time Off (PTO): Depending on their position and grade, employees may receive time off for holidays, sick days, and vacations * Employee Discounts: Employees often get discounts on Target purchases, which can be a great deal, especially if you shop there frequently * Tuition Reimbursement: The Foundation may provide financial assistance to employees who wish to continue their education * Career Development: Opportunities to grow within the company, including training programs and opportunities for advancement * Flexible Hours: Depending on the job, there may be flexible working hours options * Parental Leave: Maternity, Paternity, and Adoption Leave to Support Workers with Young Families **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply Job! Apply for this job