**Experienced Remote Customer Service Representative – Health Insurance Enrollment and Support**

Are you a self-driven and dedicated individual looking for a challenging and rewarding remote customer service role? Do you have a passion for delivering exceptional customer experiences and a knack for problem-solving? If so, we invite you to join blithequark's elite team of Remote Customer Service Representatives. As a key member of our team, you will play a vital role in helping individuals navigate the complex world of health insurance and making their enrollment experience seamless and stress-free. **About blithequark** At blithequark, we are committed to making finding and enrolling in health insurance simple, accessible, and affordable for all. As the largest state-based marketplace footprint, we empower millions of consumers across the country to make informed health plan decisions. Our consumer-friendly interface and decision support tools have earned us numerous awards and recognition in the industry. We are proud to be a part of the healthcare revolution, and we invite you to join us on this exciting journey. **Why Join blithequark?** As a Remote Customer Service Representative at blithequark, you will enjoy a range of benefits and perks that will make your work-life balance a breeze. Some of the highlights include: * **Competitive compensation**: Earn a base pay of $14.50 per hour, with opportunities to earn up to $16.00 per hour based on your performance and attendance. * **Flexible work arrangements**: Work from the comfort of your own home, with a dedicated and secure workspace that meets our minimum internet speed and connectivity requirements. * **Paid training**: Receive comprehensive training and support to help you succeed in your role, including a 3-week training period and ongoing coaching and feedback. * **Performance-based incentives**: Earn bonuses and incentives based on your performance and attendance, in addition to your base pay. * **Collaborative team environment**: Join a supportive and collaborative team that is passionate about delivering exceptional customer experiences. * **Career growth opportunities**: Enjoy opportunities for career growth and advancement, with a range of training and development programs to help you succeed. **Responsibilities** As a Remote Customer Service Representative at blithequark, your key responsibilities will include: * **Inbound and outbound calls**: Respond to customer inquiries and resolve issues in a timely and professional manner. * **Customer account management**: Manage customer accounts and provide technical support to ensure seamless enrollment experiences. * **Application data entry**: Enter customer data into our system accurately and efficiently. * **Online chat inquiries**: Respond to online chat inquiries and provide support to customers in a timely and professional manner. * **Interpret and follow defined procedures and policies**: Adhere to regulated guidelines for communications via all channels. * **Creative problem-solving skills**: Use your problem-solving skills to resolve complex customer issues and provide innovative solutions. * **Flexibility and adaptability**: Adapt to changing projects and updates, and demonstrate flexibility in your work arrangements. **Qualifications** To succeed in this role, you will need: * **Moderate to advanced computer skills**: Proficiency in using computer software and systems, including CRM systems and practices. * **High level of comfort learning new technology**: A willingness to learn new systems and technologies, and adapt to changing requirements. * **High level of professionalism**: A strong commitment to delivering exceptional customer experiences and maintaining a professional demeanor at all times. * **Excellent verbal and written communication skills**: Strong communication skills, both written and verbal, to effectively communicate with customers and colleagues. * **Comfortable working from home**: A dedicated and secure workspace that meets our minimum internet speed and connectivity requirements. * **Self-motivated and success-driven**: A strong motivation to succeed and achieve your goals, with a focus on delivering exceptional results. **Preferred Experience** While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, or the Affordable Care Act, would be an asset. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, would also be beneficial. **What We Offer** In addition to the benefits and perks mentioned above, we offer: * **Paid time off (PTO)**: Enjoy a range of paid time off options, including vacation days, sick leave, and holidays. * **401K match**: Contribute to your retirement savings with a 401K match program. * **Individual Coverage HRA (ICHRA)**: Enjoy comprehensive health insurance coverage, including medical, dental, and vision benefits. * **Collaborative and supportive team environment**: Join a team that is passionate about delivering exceptional customer experiences and committed to your success. **How to Apply** If you are a motivated and dedicated individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about our company culture and values, and to submit your application. We look forward to hearing from you! Apply for this job