**Experienced Remote Customer Service Representative – Delivering Exceptional Support to Arenaflex Clients**

Are you a customer service professional with a passion for delivering exceptional support to clients? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join Arenaflex, a leading provider of innovative solutions to government agencies across the United States. **About Arenaflex** Arenaflex is a proud 8(a) minority-owned, service-disabled veteran-owned small business (SDVOSB) with a rich history of deploying scalable workforces, program management, and information processing solutions to government agencies. Since 1999, we have successfully deployed thousands of employees for 70 agencies in 30+ states, consistently delivering high-quality and productive services. **Job Summary** As an Experienced Remote Customer Service Representative at Arenaflex, you will play a critical role in delivering exceptional support to our clients. You will be responsible for responding to general to moderately complex telephone calls, troubleshooting and resolving customer issues, and providing timely and accurate responses to customer inquiries. If you have a strong passion for customer service, excellent communication skills, and a proven track record of success in a similar role, we encourage you to apply. **Responsibilities** As an Experienced Remote Customer Service Representative, your key responsibilities will include: * Responding to general to moderately complex telephone calls and troubleshooting and resolving customer issues * Answering telephone calls using an automated system and responding to general to moderately complex questions and/or forwarding calls to appropriate personnel * Researching member or provider calls/inquiries and responding to appropriate parties in accordance with Service Level Agreements (SLAs) * Recording calls in a Customer Relationship Management (CRM) ticketing solution, resolving customer requests/inquiries, and updating CRM history with results of inquiry (which includes proper documentation) * Interfacing with team personnel, management, and customers in reference to customer service issues * Conducting outbound calls to customers in response to customer direction or other business needs * Responding to numerous phone inquiries daily * Using standard call-center technology: telephones, e-mail, and web browsers * Assisting callers in finishing online applications * Filling out timesheets * Adhering to privacy rules set forth by the programs we service * Adhering to provided schedule * Connecting callers with leadership as needed * Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service * Reporting problems through an easy online system * Responding to telephone inquiries within set time parameters * Completing all assigned training as necessary **Requirements** To be successful in this role, you will need to possess the following qualifications and skills: * High School diploma or equivalent required * Minimum one (1) year customer service experience required * Must submit speed test via speedtest.net. Download speeds must be at least 60mbps and upload speed must be at least 6mbps. * Experience working with computer software, customer relationship management tools, and telephone technology * Experience working with and skilled in the use of help desk software * Ability to utilize problem-solving skills in complex situations * Excellent communication skills, both written and oral * Ability to work independently and as a team **Work Environment and Physical Requirements** As a remote customer service representative, you will work from the comfort of your own home, with occasional mobility required. You will be required to: * Prolonged sitting throughout the workday * Corrected vision within the normal range * Hearing within normal range. A device to enhance hearing may be provided if needed * Possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone **Benefits and Compensation** As an Arenaflex employee, you will enjoy a competitive compensation package, including: * Base rate: $18.00 per hour * Medical, dental, vision, and 401(k) benefits available * Opportunities for career growth and professional development * A dynamic and supportive work environment **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. **Equal Opportunity Employer** Arenaflex is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion in all aspects of our business, including hiring and employment practices. We welcome applications from diverse candidates and are proud to be an inclusive and supportive workplace. **Reasonable Accommodation** If you require alternative methods of application or screening, please contact us directly to request this. We are committed to providing reasonable accommodations to individuals with disabilities and will work with you to ensure that you can perform the essential duties of the job. **EEO Statement** Arenaflex is an Equal Opportunity Employer. All employment decisions at Arenaflex are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. **Texting Notice** We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time. Apply for this job