**Experienced Customer Service Representative - Sales (Work From Home) at arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy problem-solving to resolve complex issues? If so, we invite you to join arenaflex as a Customer Service Representative - Sales (Work From Home) and become the voice of our brand. As a Premier Service Consultant at arenaflex, you will play a vital role in sustaining customer relationships and preventing churn. You will work closely with customers to understand their needs, provide personalized solutions, and introduce the latest technology, services, and offers to help them stay connected to what matters most. Your consultative approach will help you meet monthly retention goals, foster customer loyalty, and deliver an exceptional customer experience. **About arenaflex** arenaflex is a global leader in communications and technology, committed to redefining customer service and creating meaningful connections with each customer. As a member of our team, you will be part of a dynamic and innovative organization that values diversity, inclusion, and employee growth. Our mission is to empower customers to stay connected, informed, and entertained, and we invite you to join us on this exciting journey. **How You'll Make an Impact** As a Premier Service Consultant specializing in customer retention, you will: * Instill confidence and loyalty in customers by using problem-solving to deescalate issues and reverse the course of cancellation requests into save opportunities and right-fitting customers with the latest technology, services, and offers. * Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions. * Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records. * Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services. * Step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services. * Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service. **What You Can Look Forward To** * Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant. * Competitive hourly rate, with the potential to earn up to $22.42/hour, plus up to $36,000 in commissions yearly if all sales goals are met. * A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays. * Opportunities for career growth and development, including training on the latest technology, devices, and products. * A dynamic and supportive work environment that values diversity, inclusion, and employee growth. **What We're Looking For** * Call center or customer service experience. * Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required. * Ability to work in a fast-paced environment and handle a high volume of customer interactions. * Strong problem-solving and communication skills. * Ability to work independently and as part of a team. * Basic computer skills and proficiency in using multiple tools and systems. **WFH Requirements** * You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) * Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). * You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Career Possibilities** As a Premier Service Consultant at arenaflex, you will have the opportunity to round out your experience with training on the latest technology, devices, and products. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities. **Apply Now** If you're a motivated and customer-focused individual looking for a challenging and rewarding role, apply now to become a Customer Service Representative - Sales (Work From Home) at arenaflex. Apply for this job