Experienced Remote Customer Service Representative – Delivering Exceptional Client Experiences and Driving Business Growth at blithequark

Welcome to blithequark At blithequark, we are dedicated to delivering mission-critical services and solutions to our clients, creating exceptional outcomes for them and the millions of people who count on them. As a Remote Customer Service Representative, you will be part of a team that values individuality, creativity, and passion for helping customers. Our company is built on a culture where every associate is noticed and valued every day, and we are excited to have you join our team. About the Role We are currently seeking a highly skilled and experienced Remote Customer Service Representative to join our team. As a first point of contact, you will be responsible for resolving customer inquiries and complaints concerning their accounts. You will utilize your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction. If you have a passion for helping customers solve problems and are looking for a challenging and rewarding role, we encourage you to apply. Key Responsibilities Answer inbound calls from customers/clients with questions concerning and/or related to their account, with an average of 40 to 50 calls expected daily. Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems. Identify customer needs to ensure the customer is provided complete and accurate information. Acknowledge and resolve customer complaints and difficult situations in a professional and empathetic manner. Process required transactions via web-based applications. Submit research requests in a concise yet accurate manner. Maintain a thorough knowledge of blithequark and client programs, policies, and technology. Communicate effectively in a warm and empathetic manner, ensuring that customers feel valued and supported. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Provide support to other positions/operations in cases of heavy workloads or absences. What You Get At blithequark, we offer a comprehensive range of benefits and incentives to our associates, including: Full-time employment with a competitive hourly rate of $14.00 starting on day one. Shift differential of $1.00 per hour if working hours between 6PM-6AM. Weekend shift differential of $1.50 per hour. Incentive plan, providing the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training. Paid training, scheduled Monday-Friday with open availability. Career growth opportunities, with a focus on developing your skills and advancing your career. Great work environment, with a culture that values individuality, creativity, and passion for helping customers. Benefits, including vacation, sick time, and holiday pay, as well as medical, dental, vision, life insurance, and additional benefits (eligible on day one). 401K plan, to help you plan for your future. Essential Qualifications To be successful in this role, you will need: To be at least 18 years of age or older. A high school diploma or equivalent. Six months minimum experience in a call center, customer service, and/or dispatcher experience. Customer service experience, with a passion for helping customers solve problems. Working knowledge of computer and Windows personal computer applications. To be able to successfully pass a background check, credit check, and security clearance (fingerprints). To comply with camera requirements when attending meetings and training. Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). To complete an internet speed test, with a minimum of 50 Mbps upload and 50 Mbps download. Preferred Qualifications While not essential, the following qualifications are preferred: 1+ years of previous call center experience. Work Environment and Company Culture At blithequark, we are committed to creating a work environment that is supportive, inclusive, and empowering. Our company culture values individuality, creativity, and passion for helping customers, and we are dedicated to ensuring that every associate feels noticed and valued every day. We offer a range of benefits and incentives to support your well-being and career development, and we are committed to helping you achieve your goals. Compensation, Perks, and Benefits We offer a competitive hourly rate of $14.00 starting on day one, as well as a range of benefits and incentives to support your well-being and career development. These include paid training, career growth opportunities, and a comprehensive range of benefits, including vacation, sick time, and holiday pay, as well as medical, dental, vision, life insurance, and additional benefits (eligible on day one). How to Apply If you are a motivated and experienced customer service professional looking for a challenging and rewarding role, we encourage you to apply. Please note that you must live in one of the following states to be considered: AL, AR, CT, DE, FL, GA, IN, IA, KS, KY, LA, MA, ME, MI, MS, MO, NH, NJ, NC, ND, OH, OK, PA, RI, SC, VT, VA, WV, WI. Equal Opportunities blithequark is an equal opportunities employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Reasonable Accommodations People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through our website. We are committed to ensuring that our application and hiring process is accessible to all individuals, and we will provide reasonable accommodations to support your application and employment with us. Conclusion Thank you for considering this exciting opportunity to join blithequark as a Remote Customer Service Representative. We are committed to delivering exceptional client experiences and driving business growth, and we believe that you have the skills, experience, and passion to help us achieve our goals. If you are a motivated and experienced customer service professional looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, and we will be in touch to discuss this opportunity further. Apply for this job