Experienced Remote Contact Center Chat Representative – Delivering Exceptional Member Experiences through Digital Channels at arenaflex

Introduction to arenaflex arenaflex is a leading financial services provider, dedicated to serving the needs of its members across the country. With a rich history spanning over six decades, arenaflex has established itself as a trusted and reliable partner for individuals and families seeking financial guidance and support. Our mission is built on a foundation of faith, and we strive to create a safe and inclusive work environment that values diversity, promotes innovation, and fosters a culture of excellence. As we continue to grow and expand our services, we are seeking talented and motivated individuals to join our team as Remote Contact Center Chat Representatives. Job Overview The Remote Contact Center Chat Representative plays a vital role in delivering exceptional member experiences through various digital channels, including chat, messaging, email, and phone. As a one-stop shop for member inquiries, you will provide resolution on a range of topics, from debit cards and disputes to deposits, transfers, and lending inquiries. You will also be responsible for cross-selling arenaflex products and services, opening and closing deposit accounts, and maintaining a strong working knowledge of our online products and services. A Day in the Life of a Remote Contact Center Chat Representative A typical day in this role includes: Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text. Providing support to ensure online membership applications are completed and submitted within a timely manner. Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels. Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat, and Text Support. Maintaining a strong working knowledge of arenaflex products and services. Skills and Qualifications To be successful in this role, you will need: A High School Diploma or equivalent. At least 1 year of experience in a customer service position. Excellent oral, written, and telephone communication skills. Strong problem-solving and member service skills. Working knowledge of Microsoft Office products, especially Word, Excel, and PowerPoint. To meet the requirements for our Telecommuting Program, which includes having a dedicated workspace, a secure and strong internet connection, and an environment free from loud noises or outside distractions. Essential Qualifications In addition to the above skills and qualifications, the ideal candidate will: Be comfortable working in a sales environment and have a strong desire to deliver exceptional member experiences. Have excellent grammar and writing skills, with the ability to communicate complex information in a clear and concise manner. Be able to work independently and as part of a team, with a strong focus on collaboration and teamwork. Preferred Qualifications While not essential, the following qualifications are preferred: Previous experience working in a financial services or banking environment. Knowledge of online banking systems and digital channels. Experience with sales and customer service software applications. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Remote Contact Center Chat Representative, you will have access to a range of training and development opportunities, including: Comprehensive onboarding and training program to ensure your success in the role. Ongoing coaching and feedback to help you develop your skills and knowledge. Opportunities for career advancement and professional growth within the organization. Work Environment and Company Culture arenaflex is dedicated to creating a safe and inclusive work environment that values diversity, promotes innovation, and fosters a culture of excellence. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We believe that our differences make us a better team, allowing us to make better decisions, be more innovative, and better serve our members and communities. Compensation, Perks, and Benefits As a Remote Contact Center Chat Representative at arenaflex, you will enjoy a range of benefits, including: Competitive hourly rate, with a minimum hiring rate of $17.00 and a maximum hiring rate of $20.80. Medical, Dental, and Vision Insurance with generous employer premium contributions. Health Savings Account with employer contributions for eligible employees. Employer-Paid Group Life Insurance. Voluntary Dependent Life Insurance. Retiree insurance for eligible employees. Paid Vacation & Sick Leave. 15 Paid Holidays, including a Cultural Floating Holiday. 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%. Paid Time Off to volunteer with approved non-profits and charities. Tuition Reimbursement Program. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional member experiences, we encourage you to apply for the Remote Contact Center Chat Representative role at arenaflex. With a strong commitment to our employees and a culture that values diversity and innovation, we offer a unique and rewarding work environment that will challenge and inspire you to grow and succeed. Apply now to join our team and take the first step towards a fulfilling and successful career at arenaflex. Apply for this job