**Experienced Registered Nurse, Urology - Customer Care Support at blithequark**

Are you a compassionate and customer-centric Registered Nurse with a passion for delivering exceptional care and support to patients and their caregivers? Do you have a strong background in urology and a desire to work in a dynamic, fast-paced environment where you can make a real difference in people's lives? If so, we want to hear from you! At blithequark, we're committed to advancing the world of health and making a positive impact on the lives of our customers and employees alike. As a Registered Nurse, Urology - Customer Care Support, you'll be part of a talented team that's dedicated to providing world-class support and care to our customers. With a focus on urology and incontinence, you'll have the opportunity to work with a wide range of products and services, helping patients and their caregivers achieve success and improve their quality of life. **About blithequark** blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Our client is one of the largest global medical technology companies in the world, dedicated to advancing the world of health through innovative products and services. We believe that the human element, across our global teams, is what allows us to continually evolve and make a real difference in people's lives. **Benefits of Working with blithequark** As a Registered Nurse, Urology - Customer Care Support at blithequark, you'll enjoy a range of benefits that will support your career growth and well-being. These include: * Paid Training: We invest in our employees' development and provide comprehensive training to ensure you have the skills and knowledge you need to succeed. * Competitive Wages: We offer competitive salaries that reflect your value and contributions to our team. * Full Benefits: Enjoy comprehensive benefits, including medical, dental, vision, 401k, and more. * Paid Time Off: Take time off to relax, recharge, and pursue your passions. * Employee Wellness and Engagement Program: We prioritize our employees' well-being and provide a range of programs and resources to support your physical and mental health. **Responsibilities** As a Registered Nurse, Urology - Customer Care Support, you'll be responsible for: * Onboarding new customers and their caregivers, ensuring they achieve success using our products. * Proactively contacting consumers and/or their caregivers to ask about their experience with our products and manage product performance expectations. * Supporting consumers and/or their caregivers to set up and correctly utilize our products. * Scheduling additional communications to verify effectiveness after consumers and/or their caregivers have put recommendations provided in practice. * Thoroughly documenting conversations, root causes, recommendations provided, and disposition of interactions (calls, emails, chat, voicemails) in provided systems. * Communicating with clinicians, medical office staff, and other stakeholders to provide expert support for our products. * Complying with compliance, privacy, and security protocols. * Maintaining product expertise in existing and new products and complementary products. **Qualifications** To be successful in this role, you'll need: * A college graduate degree. * A Registered Nurse license in good standing. * Three (3+) years of patient care experience, preferably in a hospital, outpatient facility, surgery center, urology practice, medical office, or care facility. * Urology and/or incontinence experience is a plus. * Ability to function independently with minimal guidance or supervision. * Excellent listening and communication skills. * Professionally fluent English speaker. * Highly customer-centric to deliver personalized care. * Multi-task oriented, with strong organizational skills. * Ability to assess problems and overcome objections. * Professional attitude and appropriate business and clinical judgment in all aspects of this position. **Language Skills** * Ability to read and comprehend detailed instructions, business correspondence, and memos. * Ability to compose basic correspondence. * Ability to effectively present information in a one-on-one or small group situations. **Mathematical Skills** * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals. **Reasoning Ability** * Must have the ability to solve practical problems and deal with a variety of situations where limited direction has been given. * Ability to interpret a variety of instructions furnished in written or oral format. **Personal Characteristics** * Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior is consistent with these standards and aligns with the values of the organization. * Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization. * Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. * Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities. **Join Our Team** At blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance. If you're a motivated and compassionate Registered Nurse with a passion for delivering exceptional care and support, we want to hear from you! Apply now to join our team and become a part of a dynamic, fast-paced environment where you can make a real difference in people's lives. Apply for this job