Experienced Quality Assurance Manager - Customer Remediation and Risk Management Leader

Introduction to blithequark At blithequark, we believe that with the right support, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. When you join our team, you become part of a dynamic and inclusive environment where you can learn, grow, and create a career journey that is unique and meaningful to you. With a strong focus on benefits, programs, and flexibility that support you personally and professionally, we empower our colleagues to thrive in their roles and make a lasting impact. About the Role We are seeking an experienced Quality Assurance Manager to lead the way in our Customer Remediation Strategy Team. As a strong compliance professional with a risk and control mindset, you will excel at cross-functional collaboration and drive the establishment and implementation of a Quality Assurance program that incorporates scheduled and triggered reviews related to Customer Remediation. Your primary responsibility will be to review the performance of risk management activities through the Customer Remediation Lifecycle, ensuring that we deliver on our promises to customers in a complete and accurate manner. Key Responsibilities Assist in the establishment of a Quality Assurance program, including the identification of material risk and testing of mitigating controls. Perform scheduled and triggered reviews, including continuous monitoring of Customer Remediation processes. Contribute to a culture of ownership, process excellence, follow-through, and cross-functional collaboration. Manage the PRSA/RCSA(s) and controls applicable to the Customer Remediation Strategy Team. Support the day-to-day internal and external exam management process, including Second Line and IAG reviews and regulatory engagements. Implement specific procedures and additional standards (i.e., escalation protocols) related to the execution of Customer Remediation. Collaborate with other teams across blithequark to ensure an end-to-end view of customer remediation is covered from a controls perspective. Monitor the integration of regulatory changes and updates into the Customer Remediation framework and training materials. Maintain an external perspective on topical risk information, best practices, and regulatory updates relevant to the blithequark platforms. Essential Qualifications To be successful in this role, you will need: A Bachelor's Degree Experience in risk management, compliance, quality assurance, or audit (risk policies, procedures, and controls) Understanding of critical risk management lifecycle activities Highly motivated self-starter with outstanding analytical, problem-solving, written, and oral communication skills and a strong attention to detail Project management skills, ability to prioritize and complete tasks Ability to build strong relationships with all band levels and work effectively in a matrixed, collaborative team environment Demonstrated ability to effectively engage, lead, educate, influence, and collaborate to drive results Preferred Qualifications While not essential, the following qualifications are preferred: Experience with data analytics Issue management and/or customer remediation experience High degree of familiarity with SharePoint, PowerPoint, Word, and Excel Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Strong risk management and compliance skills Excellent analytical and problem-solving skills Effective communication and interpersonal skills Ability to work in a fast-paced environment and prioritize tasks effectively Strong attention to detail and ability to maintain accuracy in a high-volume environment Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our colleagues. As a Quality Assurance Manager, you will have access to a range of career growth opportunities and learning benefits, including: Comprehensive training and development programs Opportunities for career advancement and professional growth Access to industry-leading tools and technologies Collaboration with experienced professionals and thought leaders in the field Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and inclusive work environment. As a colleague, you can expect: A collaborative and supportive team environment Flexible working arrangements, including hybrid, onsite, or virtual options Access to a range of employee benefits and programs, including comprehensive medical, dental, and vision insurance, retirement savings plans, and paid parental leave A commitment to diversity, equity, and inclusion, with a focus on creating a workplace where everyone feels valued and respected Compensation, Perks, and Benefits We offer a competitive salary range of $80,000.00 to $155,000.00 annually, plus bonus and benefits. Our comprehensive benefits package includes: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Conclusion If you are a motivated and experienced quality assurance professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Quality Assurance Manager at blithequark, you will have the chance to make a real impact on our customer remediation processes and contribute to the success of our organization. Don't miss out on this opportunity to join our dynamic team and take your career to the next level. Apply now to become a part of the blithequark team and start your journey to success! Apply for this job