Experienced Customer Alarm Monitoring Agent for 2nd and 3rd Shifts – Ensuring Safety and Security through Exceptional Service and Emergency Response

Welcome to blithequark: Where Safety and Security Meet Exceptional Customer Service At blithequark, we understand the importance of safety and security in our daily lives. As a leader in the industry, we are committed to providing our customers with the highest level of protection and service. Our Customer Alarm Monitoring Agents play a vital role in this mission, and we are seeking dedicated and compassionate individuals to join our team. If you are looking for a challenging and rewarding career with opportunities for growth and development, we encourage you to apply for this exciting role. About the Position The Customer Alarm Monitoring Agent is responsible for monitoring alarm signals and dispatching emergency services as needed. This position requires exceptional customer service skills, the ability to work well under pressure, and a strong commitment to ensuring the safety and security of our customers. As a Customer Alarm Monitoring Agent at blithequark, you will have the opportunity to work in a dynamic and fast-paced environment, responding to alarms, providing critical support to customers, and collaborating with emergency responders. Key Responsibilities Respond to alarm signals from customers' alarm systems, assessing the situation and taking appropriate action to ensure customer safety and security. Dispatch emergency signals to police, fire, and medical agencies, providing critical information and support during emergency situations. Provide world-class customer service to customers in their time of need, offering empathy, support, and solutions to resolve their concerns. Notify customers of non-emergency signals, keeping them informed and up-to-date on the status of their alarm systems. Notify account contacts of emergency signals after dispatch, ensuring that all relevant parties are informed and involved in the response. Receive and process inbound calls requesting information, providing accurate and helpful responses to customer inquiries. Requirements To be successful in this role, you will need to possess the following qualifications: High school diploma or equivalent, demonstrating a strong foundation in education and a commitment to learning and development. Ability to type a minimum of 40 words per minute, ensuring efficient and effective communication with customers and emergency responders. Must be able to pass an FBI criminal background check to obtain a Burglar Alarm License in all 50 states, demonstrating a high level of integrity and trustworthiness. One year of customer service experience preferred, but not required, highlighting the importance of exceptional service skills and a customer-centric approach. Nice-to-Haves While not required, the following skills and qualifications are highly desirable: Bilingual Spanish/English speakers, with an additional $1.00 per hour, demonstrating a commitment to diversity and inclusivity. Experience in a high-stress environment, highlighting the ability to work well under pressure and manage multiple priorities. Benefits and Perks At blithequark, we are committed to providing our employees with a comprehensive range of benefits and perks, including: 401(k) and 401(k) matching, supporting your long-term financial goals and retirement planning. Dental insurance, ensuring that you and your family have access to quality dental care. Flexible schedule, offering a healthy work-life balance and the ability to manage your personal and professional responsibilities. Health insurance, providing comprehensive coverage and support for your physical and mental well-being. Life insurance, giving you peace of mind and financial security for yourself and your loved ones. On-the-job training, supporting your professional development and growth within the company. Paid time off, allowing you to rest, recharge, and pursue your interests and passions. Parental leave, providing support and flexibility during significant life events and milestones. Referral program, recognizing and rewarding your contributions to the growth and success of our team. Vision insurance, ensuring that you have access to quality eye care and vision services. Career Growth and Development At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Alarm Monitoring Agent, you will have access to a range of training and development opportunities, including on-the-job training, mentorship programs, and career advancement opportunities. Our goal is to help you build a successful and rewarding career, and we are dedicated to providing the support and resources you need to achieve your goals. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. Our team is passionate about delivering exceptional customer service and ensuring the safety and security of our customers. We believe in fostering a culture of inclusivity, diversity, and respect, and we are committed to creating a workplace where everyone feels valued, supported, and empowered to succeed. Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and ensuring the safety and security of others, we encourage you to apply for this exciting role at blithequark. As a Customer Alarm Monitoring Agent, you will have the opportunity to make a real difference in the lives of our customers, while also building a successful and rewarding career. Don't miss out on this opportunity to join our team and contribute to our mission of providing exceptional safety and security solutions. Apply today and take the first step towards a challenging and rewarding career with blithequark! Apply for this job