Experienced Provider Customer Service Call and Chat Representative – Remote Opportunity in Indiana for Delivering Exceptional Support to Healthcare Providers

Welcome to blithequark At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. Job Overview We are seeking an experienced and compassionate Provider Customer Service Call and Chat Representative to join our team. As a Provider Customer Service Call and Chat Representative, you will be supporting providers who care for our members, providing responses to questions, and resolving issues in a timely and professional manner. This is a full-time, remote opportunity for candidates located within the state of Indiana, offering the flexibility to work from home and make a meaningful difference in the lives of millions of people. Key Responsibilities Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues Provide exceptional customer service to healthcare professionals, including physician offices, clinics, and billing offices, via phone calls and concurrent chats Quickly and appropriately triage contacts from healthcare professionals, answering questions, and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls, escalations, and provider dissatisfaction Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner Utilize strong multitasking skills to navigate over 30 systems, extracting necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types Influence providers to utilize self-service digital tools, assisting with navigation questions, and selling the benefits of the tool, including aiding in faster resolution Essential Qualifications High School Diploma/GED or equivalent work experience 1 year of customer service experience analyzing and solving customer concerns Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications Typing speed of 35-40 words per minute with accuracy of 90% Ability to work full-time (40 hours/week) Monday - Friday between 10:35 am - 7:05 pm CST, with flexibility to work occasional overtime, weekends, and holidays as business needs require Must be 18 years of age or older Preferred Qualifications Experience in a related environment, such as an office, call center, or customer service, using phones and computers as primary job tools Prior healthcare experience and knowledge of healthcare terminology Telecommuting Requirements Reside within the state of Indiana Ability to keep all company-sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills Ability to multitask, including typing in multiple conversations Ability to resolve calls and messages, avoiding escalated complaints Time management skills Emotional intelligence and empathy Active listening and comprehension Excellent written communication skills Demonstrated problem-solving, organization, and interpersonal skills Demonstrated experience consistently achieving quality and productivity standards Career Growth and Development At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a comprehensive training program, including 10 weeks of paid training, to ensure that you have the skills and knowledge needed to succeed in your role. Our training program is designed to provide you with a thorough understanding of our systems, processes, and policies, as well as the skills and competencies required to deliver exceptional customer service. In addition to our training program, we offer ongoing coaching and feedback to help you continue to grow and develop in your career. Our managers are dedicated to helping you achieve your career goals and providing you with the support and resources you need to succeed. Work Environment and Company Culture At blithequark, we are committed to creating a work environment that is inclusive, diverse, and respectful of all employees. We believe that diversity creates a healthier atmosphere and that everyone deserves the opportunity to live their healthiest life. We are an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are also committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. Our mission is to help people live healthier lives and make the health system work better for everyone, and we are dedicated to making a positive difference in the lives of our employees, customers, and communities. Compensation, Perks, and Benefits We offer a competitive compensation package, including a comprehensive benefits package, paid time off, and opportunities for career advancement. Our benefits package includes medical, dental, and vision coverage, as well as a 401(k) retirement savings plan and other perks and benefits. In addition to our comprehensive benefits package, we offer a range of perks and benefits, including flexible work arrangements, employee recognition programs, and opportunities for professional development and growth. We are committed to helping our employees achieve a healthy work-life balance and providing them with the support and resources they need to succeed in their careers. Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a positive difference in the lives of others, we encourage you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative at blithequark, you will have the opportunity to work with a talented team of professionals who are dedicated to helping people live healthier lives and making the health system work better for everyone. Don't miss out on this opportunity to join a dynamic and growing company that is committed to making a positive difference in the lives of others. Apply today and take the first step towards a rewarding and challenging career with blithequark! Apply for this job