Experienced Provider Customer Service Call and Chat Representative – Healthcare Industry Expertise Required for Remote Full-Time Position at blithequark

Introduction to blithequark and the Healthcare Industry At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. As a leader in the healthcare industry, blithequark is committed to mitigating its impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. The healthcare industry is a complex and dynamic field that requires dedicated professionals who are passionate about making a difference in people's lives. As a Provider Customer Service Call and Chat Representative at blithequark, you will play a crucial role in serving as the primary point of contact for healthcare providers, resolving issues efficiently, and providing support through various channels. This is an exciting opportunity to join a team of like-minded individuals who are committed to delivering exceptional customer service and making a positive impact in the healthcare industry. Job Summary We are seeking an experienced Provider Customer Service Call and Chat Representative to join our team at blithequark. As a Provider Customer Service Call and Chat Representative, you will be responsible for resolving issues efficiently, often on the first call, and providing support through various channels like calls and chats. You will need to navigate multiple systems, collaborate with internal partners, and promote self-service digital tools to enhance provider satisfaction. Success in this role is measured by metrics such as first call resolution rate, provider satisfaction scores, and efficient issue resolution time. This dynamic position requires excellent multitasking, effective communication, and a deep understanding of healthcare processes. You will be working in a fast-paced environment, handling a high volume of calls and chats, and resolving complex issues in a timely and professional manner. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Key Responsibilities Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues Service providers in a multi-channel environment, including calls, dual chats, and email as required Quickly and appropriately triage contacts from healthcare professionals, such as physician offices, clinics, and billing offices Seek to understand and identify the needs of the provider, answering questions and resolving issues, such as benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls, messages, escalations, and provider dissatisfaction Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner Utilize strong multitasking skills to effectively and efficiently navigate more than 30 systems, extracting necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution Essential Qualifications High School Diploma / GED or equivalent work experience Must be 18 years of age or older 1+ years of customer service experience analyzing and solving customer concerns Experience with computers and Windows PC applications, including the ability to navigate and learn new and complex computer system applications Ability to work full-time (40 hours/week), Monday - Friday, during our normal business hours of 10:35am - 7:05pm CST, including flexibility to work occasional overtime, weekends, and/or some holidays, based on business need Preferred Qualifications Experience in a related environment, such as an office, call center, or customer service, using phones and computers as primary job tools Healthcare experience and knowledge of healthcare terminology Currently reside within FL, TX, OH, NC, TN, AZ, NM, IN, CO, or VA Skills and Competencies Proficient in multitasking, including managing multiple conversations simultaneously Skilled in quickly resolving calls and messages, effectively preventing escalated complaints Strong time management skills Exceptional written communication skills Demonstrated problem-solving, organizational, and interpersonal skills Excellent active listening and comprehension abilities Proven track record of consistently achieving quality and productivity standards Typing speed greater than or equal to 35-40 WPM with an accuracy of 90% High emotional intelligence and empathy Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Provider Customer Service Call and Chat Representative, you will have access to a range of training and development opportunities, including 11 weeks of paid training, to help you build your skills and knowledge in the healthcare industry. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and making a positive impact in the healthcare industry. We offer a range of career growth opportunities, including advancement to leadership roles, specialized training programs, and education assistance. Our goal is to help you achieve your career goals and make a meaningful contribution to the healthcare industry. Work Environment and Company Culture At blithequark, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that everyone deserves the opportunity to thrive and grow in their career, regardless of their background or circumstances. Our company culture is built on a foundation of respect, empathy, and compassion, and we are dedicated to making a positive impact in the healthcare industry. As a remote employee, you will have the flexibility to work from the comfort of your own home, with the support of our virtual training programs and online resources. You will be part of a dynamic team of professionals who are passionate about delivering exceptional customer service and making a positive impact in the healthcare industry. Compensation, Perks, and Benefits We offer a competitive hourly range of $16.88 to $33.22 per hour, based on full-time employment. Our comprehensive benefits package includes incentive and recognition programs, equity stock purchase, and 401k contribution. We also offer a range of perks, including flexible scheduling, remote work options, and education assistance. At blithequark, we are committed to recognizing and rewarding our employees for their hard work and dedication. We believe that our employees are our greatest asset, and we are dedicated to providing a positive and supportive work environment that values diversity, equity, and inclusion. Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative at blithequark, you will have the opportunity to make a positive impact in the healthcare industry, while building your skills and knowledge in a dynamic and supportive work environment. Don't miss out on this opportunity to join a team of like-minded individuals who are committed to delivering exceptional customer service and making a difference in people's lives. Apply today to start your career at blithequark! Apply for this job