**Experienced Product Manager – Retention, Customer Experience & Engagement at arenaflex**

At arenaflex, we're revolutionizing the way people interact with their homes and communities through innovative smart home solutions. As a Product Manager – Retention, Customer Experience & Engagement, you'll play a pivotal role in driving customer loyalty and retention through data-driven strategies and exceptional customer experiences. If you're passionate about delivering world-class products and services that exceed customer expectations, we want to hear from you. **A Day in the Life** As a Product Manager – Retention, Customer Experience & Engagement, you'll have the opportunity to make a meaningful impact on arenaflex's customers and drive business growth. Your day will be filled with a variety of exciting projects and challenges, from developing and executing retention initiatives to collaborating with cross-functional teams to understand customer behaviors and pain points. You'll work closely with the Product, Business Intelligence, Hardware, and Data Science teams to identify opportunities and propose communications that improve the arenaflex customer experience. **About arenaflex** arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. Our Customer Experience & Engagement team is a group of marketing, product, creative, and analytical experts who are united by a shared vision of creating a world where technology and human connection come together to make a positive impact. Whether it's recommending new smart home solutions or ensuring current devices remain online and performing well, our team is constantly finding ways to engage and retain arenaflex's growing customer base. **Key Responsibilities** As a Product Manager – Retention, Customer Experience & Engagement, your key responsibilities will include: * Developing and executing data-driven retention initiatives to support arenaflex's goals around device health, subscription retention, and user engagement * Collaborating cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention * Leveraging data and customer insights to identify opportunities and act as the voice of the customer to propose communications that improve the arenaflex customer experience * Testing, tracking, and measuring the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement * Communicating campaign performance and recommendations to leadership to inform future retention strategies * Staying up-to-date on industry trends and best practices in customer retention to continuously improve arenaflex's approach **Essential Qualifications** To be successful in this role, you'll need: * 5+ years of product or program management, product marketing, business development, or technology experience * Bachelor's degree or equivalent * Experience owning/driving roadmap strategy and definition * Experience with end-to-end product delivery * Experience with feature delivery and tradeoffs of a product * Experience as a product manager or owner * Experience owning technology products **Preferred Qualifications** While not required, the following qualifications would be a plus: * Experience in influencing senior leadership through data-driven insights * Experience working across functional teams and senior stakeholders **Skills and Competencies** To succeed in this role, you'll need to possess the following skills and competencies: * Strong analytical and problem-solving skills * Excellent communication and collaboration skills * Ability to work in a fast-paced environment and prioritize multiple projects and deadlines * Strong business acumen and understanding of customer needs and behaviors * Experience with data analysis and interpretation * Strong project management skills and ability to drive projects from concept to launch * Experience with agile methodologies and iterative product development **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Product Manager – Retention, Customer Experience & Engagement, you'll have access to a range of learning and development opportunities, including: * Regular training and development programs to help you stay up-to-date on the latest industry trends and best practices * Opportunities to work on high-visibility projects and contribute to the development of new products and services * Collaborative and dynamic work environment that encourages innovation and creativity * Access to a range of tools and resources to help you succeed in your role **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. Our work environment is collaborative and fast-paced, with a focus on innovation and creativity. We're committed to creating a workplace that's inclusive and diverse, where everyone feels valued and respected. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package that includes: * Base salary ranging from $124,500/year to $206,000/year, depending on location and experience * Equity and sign-on payments, as well as other forms of compensation * Comprehensive medical, financial, and other benefits * Opportunities for professional growth and development * Collaborative and dynamic work environment **How to Apply** If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Please apply via our internal or external career site, and don't forget to include your resume and a cover letter that highlights your experience and qualifications. **Equal Employment Opportunity** arenaflex is an equal opportunity employer and is committed to creating a workplace that's inclusive and diverse. We welcome applications from qualified candidates of all backgrounds and perspectives. **Los Angeles County Applicants** Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Apply for this job