**Experienced Customer Experience Concierge - Lead the Way in Delivering Exceptional Service at arenaflex Centurion Lounges**

At arenaflex, we're committed to delivering the world's best customer experience every day. As a Customer Experience Concierge, you'll be the face of arenaflex to our customers, acting as an ambassador of the brand and delivering superior service to Card Members visiting the arenaflex Centurion Lounge. If you're passionate about delivering extraordinary service, have a passion for customer satisfaction, and are looking for a dynamic and fast-paced work environment, we invite you to join our team. **About arenaflex** arenaflex is a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. We believe that with the right backing, people and businesses have the power to progress in incredible ways. Our company values are built on the powerful backing promise to provide the world's best customer experience every day, with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong. **Join Team arenaflex and Let's Lead the Way Together** When you join arenaflex, you become part of a community that's dedicated to helping you create a career journey that's unique and meaningful to you. We offer benefits, programs, and flexibility that support you personally and professionally, and we recognize your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. **About the Role** As a Customer Experience Concierge, you'll be responsible for delivering exceptional service to Card Members visiting the arenaflex Centurion Lounge. You'll be the face of arenaflex to our customers, acting as an ambassador of the brand and providing travel, card, concierge, and lifestyle services to American Express Card Members. You'll work as a cohesive team to excite our customers and deliver on the brand promise, creating innovative ways to resolve customers' issues or concerns to win their brand loyalty. **Key Responsibilities:** * Welcome and provide access to our Card Members upon arrival at reception * Be accountable and take ownership of the customer's experience from beginning to end * Create innovative ways to resolve customers' issues or concerns to win their brand loyalty * Employ the Customer First philosophy in meeting customers' needs and expectations * Provide concierge and lifestyle recommendations * Provide travel consultation and minimal reservation assistance * Accommodate needs of our Card Members, by partnering with our food and beverage lounge partners **Lounge Hours of Operation:** * Monday - Sunday: 05:00 AM - 11:00 PM (Hours are subject to change due to business need) **Qualifications:** * A minimum of 1 year recent experience servicing premium customers * Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus) * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received * Must exhibit the utmost professionalism and maintain a positive attitude in all interactions * The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment * Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do * Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment * Ability to utilize and switch from multiple technology platforms with ease * Adapt to an ever-changing environment and being resilient * Ability to work flexible shifts including nights, weekends, and holidays is essential * Light to moderate lifting may be required for certain job tasks **Salary and Benefits:** * $20.00 to $22.12 hourly + bonus + benefits * The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. * We back our colleagues and their loved ones with benefits and programs that support their holistic well-being, including: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need + 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities **Work Environment and Company Culture:** * arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. * We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. * Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. **How to Apply:** If you're passionate about delivering exceptional service and are looking for a dynamic and fast-paced work environment, we invite you to apply for this exciting opportunity. Click the link below to register your interest and submit your application. Apply Now! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. **Pay Transparency Policy Statement:** arenaflex is committed to transparency in our compensation practices. We believe that fair and equitable compensation is essential to attracting and retaining top talent. For more information on our pay transparency policy, please visit our website. **Know Your Rights:** arenaflex is committed to providing a safe and inclusive work environment for all colleagues. For more information on your rights as a colleague, please visit our website. **Employment Eligibility:** Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions. Apply for this job