Experienced Product Manager Retention and Customer Experience Strategist – Driving Engagement and Loyalty through Data-Driven Initiatives at arenaflex

Introduction to arenaflex and the Role arenaflex is a pioneering force in the industry, dedicated to delivering exceptional customer experiences through innovative products and services. As a key player in this mission, we are seeking an experienced Product Manager to drive retention communication strategies and foster a deep connection between our Product, Business Intelligence, Hardware, and Data Science teams. This role is pivotal in developing and executing data-driven retention initiatives that support our goals around device health, subscription retention, and user engagement. Key Responsibilities In this dynamic and challenging position, you will be responsible for: Managing audience-specific messaging and communication strategies across email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention. Collaborating cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention. Leveraging data and customer insights to identify opportunities and act as the voice of the customer to propose communications that improve the arenaflex customer experience. Testing, tracking, and measuring the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement. Communicating campaign performance and recommendations to leadership to inform future retention strategies. Staying up-to-date on industry trends and best practices in customer retention to continuously improve arenaflex's approach. A Day in the Life Each day at arenaflex brings new opportunities to impact our customers and drive retention. You may start your day reviewing customer feedback and product usage data to identify friction points, then collaborate with the product team to develop an email campaign to reengage lapsed users. In the afternoon, you might present retention metrics and campaign results to leadership, while also planning for an upcoming product launch that requires a comprehensive retention strategy across multiple touchpoints. The variety of projects and the ability to directly influence customer loyalty are what make this role so exciting. About the Customer Experience & Engagement Team The Customer Experience & Engagement team at arenaflex is a dynamic group of marketing, product, creative, and analytical experts united by a passion for delivering exceptional customer experiences. Whether recommending new solutions or ensuring current devices remain online and performing well, the CxE team is constantly finding ways to engage and retain arenaflex's growing customer base. Essential Qualifications To be successful in this role, you will need: 5+ years of product or program management, product marketing, business development, or technology experience. A Bachelor's degree or equivalent. Experience owning/driving roadmap strategy and definition. Experience with end-to-end product delivery. Experience with feature delivery and tradeoffs of a product. Experience as a product manager or owner. Experience owning technology products. Preferred Qualifications While not required, the following qualifications are preferred: Experience in influencing senior leadership through data-driven insights. Experience working across functional teams and senior stakeholders. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Product Manager, you will have access to a wide range of training and development opportunities, including workshops, conferences, and online courses. You will also have the chance to work with a talented and experienced team, learning from their expertise and sharing your own knowledge and skills. Work Environment and Company Culture arenaflex is dedicated to creating a diverse and inclusive workplace where everyone can thrive. We believe in fostering a culture of innovation, collaboration, and mutual respect, where employees feel valued and supported. Our offices are designed to be comfortable and inspiring, with amenities and activities that promote well-being and camaraderie. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a base salary range of $124,500/year to $206,000/year, depending on the location and the candidate's experience. We also provide a range of benefits, including medical, financial, and other perks, as well as opportunities for equity, sign-on payments, and other forms of compensation. For more information, please visit our website. Conclusion If you are a motivated and experienced Product Manager looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a key member of our team, you will have the chance to make a real impact on our customers and drive business growth through innovative retention strategies. Don't miss out on this opportunity to join a dynamic and innovative company and take your career to the next level. Apply now to become a part of the arenaflex team and start shaping the future of customer experience and engagement. Apply for this job