**Experienced Customer Service Representative – Remote Call Center Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative in our 100% remote call center role. **About blithequark** At blithequark, we believe that human potential is the key to driving business success. Founded in 1998, our Black-owned firm has been a leader in providing unique solutions that support value capture and digital product delivery needs for organizations worldwide. With a strong culture and clear values, we've become a market leader and a best-in-class place to work. Our 6,000 consultants support over 225 clients globally, and we're committed to championing the power of human potential to help companies transform, accelerate, and scale. **Job Description** As a Customer Service Representative at blithequark, you'll play a critical role in delivering positive customer experiences through our remote call center. You'll leverage your call center experience, customer service skills, problem-solving abilities, and attention to detail to build strong relationships with customers, adapt quickly to change, and demonstrate grit that inspires others to strive for superior results. **Responsibilities** * Answer incoming phone calls, chats, and/or emails from customers * Conduct outreach phone calls and/or emails to proactively address customer needs * Provide outstanding customer service, resolving issues and concerns in a timely and professional manner * Recognize and follow call flows with scripts, ensuring seamless customer interactions * Research and review customer inquiries, using multiple systems to find solutions * Relay research findings and outcomes to customers, clearly communicating solutions and next steps * Identify and escalate appropriate issues to management, ensuring timely resolution * Clearly document call information and encounters in call logs, maintaining accurate records * Recognize and alert management of risk and trends, contributing to process improvements * Quickly transition from one task to another, prioritizing multiple responsibilities in a fast-paced environment * Maintain a professional demeanor, representing blithequark's values and brand **Basic Qualifications** * 2 years of customer service experience, with a focus on call center environments * 1 year of experience in utilities or health & public services, with a strong understanding of industry-specific challenges * High School Diploma or GED, with a strong foundation in communication and problem-solving * Proficiency with computers, including experience using the internet, email via Outlook, and data entry * Microsoft Office (Excel, Word, Outlook, and Teams) experience, with a strong understanding of productivity tools * Internet access sufficient to handle calls received via the internet * Quiet and private remote work location, with minimal distractions **Preferred Qualifications** * Experience working in a remote call center environment, with a strong understanding of virtual communication tools * Strong listening, verbal, and written communication skills, with the ability to adapt to diverse customer needs * Experience with CRM software, with a strong understanding of customer relationship management principles * Knowledge of industry-specific regulations and compliance requirements, with a strong understanding of risk management * Experience working in a fast-paced environment, with a strong ability to prioritize multiple responsibilities **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to: * Ongoing training and development opportunities, with a focus on customer service, communication, and problem-solving skills * Mentorship and coaching from experienced professionals, with a focus on career growth and development * Opportunities for advancement, with a strong focus on promoting from within * A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration **Work Environment and Company Culture** As a remote call center representative, you'll work in a quiet and private location, with minimal distractions. You'll have access to a range of virtual communication tools, including video conferencing software and instant messaging platforms. Our company culture is built on a strong foundation of values, including People-Centric, Optimism, Excellence, Diversity, and Accountability. We're committed to creating a workplace that's inclusive, supportive, and empowering, with a focus on helping our employees grow and develop their careers. **Compensation, Perks, and Benefits** As a Customer Service Representative at blithequark, you'll receive a competitive salary, with opportunities for overtime and bonuses. You'll also have access to a range of benefits, including: * Medical, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Access to a range of employee discounts and perks * Opportunities for professional development and career growth **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter, highlighting your experience and qualifications. We can't wait to hear from you! []( Apply for this job