Experienced Product Manager for Customer Service and Contact Center Technology - Remote Part-Time Opportunity at arenaflex

Introduction to arenaflex and the Industry With over 200 million subscribers worldwide, arenaflex has become a household name, providing unparalleled entertainment experiences to its users. As a leader in the streaming industry, arenaflex understands the importance of delivering exceptional customer service to its loyal customer base. The Customer Service (CS) team at arenaflex plays a vital role in ensuring that customers receive timely and effective support, and the CS Innovation group is responsible for developing and implementing the right tools and technologies to enable this mission. About the Job The CS Innovation group at arenaflex is seeking an experienced Product Manager to lead the development and improvement of the contact center platform, which is critical to delivering exceptional customer experiences. As a Product Manager, you will have the opportunity to wear multiple hats, collaborating with cross-functional teams, including design, engineering, operations, and data science, as well as third-party solution providers. Your primary goal will be to deliver a best-in-class platform experience that enables the Customer Support team to provide outstanding service to arenaflex customers. Key Responsibilities Provide product management leadership to the contact center platform, including new feature adoption, feature enhancements, data pipelines, APIs, and integrations with internal tools through close collaboration with third-party solution providers. Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and obstacles, communicate, and create a roadmap. Collaborate with every CS functional team to better understand their vision and challenges and deliver the most effective solutions together. Manage integrations and adoption of product features through close collaboration with engineering and data scientist teams as well as third-party solution providers or consulting firms. Embrace differences in support expectations in various regions around the world and design experiences accordingly. Extend product management responsibility to other tools as business needs arise. Embody the unique arenaflex culture. Essential Qualifications To be successful in this role, you should have: 5+ years of experience in product management for customer or internal-facing products. Related experience focusing on Customer Support contact centers is a must. Related experience working with Contact Center Platform, CCaaS, CPaaS, or UCaaS, whether third-party or in-house build, is a must. Ability to make difficult decisions informed by both data and judgment. Deep focus on delivering an incredible customer and specialist experience. Demonstrated track record of implementing projects that quantifiably improved customer and specialist experiences. Organizational leadership and influence without authority. Excellent written and verbal communication skills: great updates and presentations, ability to build trust and create collaborative relationships cross-functionally is critical. Ability to motivate, inspire, and lead engineers and designers. Preferred Qualifications While not required, the following qualifications are preferred: Experience managing global products is beneficial. Familiarity with arenaflex's technology stack and systems is a plus. Experience working in a fast-paced, dynamic environment with multiple stakeholders. Skills and Competencies To excel in this role, you should possess: Strong product management skills, including product development, launch, and maintenance. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Ability to prioritize and manage multiple projects simultaneously. Strong leadership and influencing skills, with the ability to motivate and inspire teams. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Product Manager, you will have the opportunity to: Work on high-impact projects that drive business results. Collaborate with experienced professionals in the industry. Develop your skills and expertise in product management, leadership, and communication. Participate in training and development programs to enhance your knowledge and skills. Work Environment and Company Culture arenaflex is a dynamic and innovative company that values its employees and customers. Our company culture is built on the principles of: Collaboration and teamwork. Innovation and creativity. Customer obsession. Ownership and accountability. Diversity and inclusion. Compensation, Perks, and Benefits As a Product Manager at arenaflex, you can expect: Competitive salary and benefits package. Opportunities for career growth and development. Flexible working hours and remote work options. Access to cutting-edge technology and tools. Collaborative and dynamic work environment. Conclusion If you are a motivated and experienced Product Manager looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a Product Manager, you will play a critical role in shaping the future of our contact center platform and delivering exceptional customer experiences. Don't miss out on this chance to join a dynamic and innovative company and take your career to the next level. Apply now to become a part of the arenaflex team and contribute to our mission of delivering outstanding customer experiences. Apply for this job