Experienced Product Manager, Customer Service – Leading Cross-Functional Teams and Driving Exceptional Client Experiences in a Dynamic and Innovative Environment at blithequark

Introduction to blithequark and the Industry At blithequark, we are passionate about delivering exceptional customer experiences that exceed expectations. With over 200 million people enjoying our services worldwide, we recognize the importance of having a seamless and supportive interaction with our clients. Our Customer Service team plays a vital role in ensuring that every customer has an outstanding experience, and we are now seeking an experienced Product Manager to lead our efforts in developing and implementing innovative solutions. About the Role We are looking for a highly skilled and motivated Product Manager to join our Customer Service team at blithequark. As a Product Manager, you will be responsible for leading the development and implementation of our contact center platform, working closely with cross-functional teams, including engineering, design, and data science. Your primary focus will be on delivering exceptional client experiences, driving business growth, and improving operational efficiency. Key Responsibilities Provide product leadership and management to our contact center platform, including new feature development, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external solution providers. Collaborate with stakeholders to define strategy, gather requirements, prioritize features, identify risks and obstacles, communicate, and create a roadmap. Work closely with each Customer Service functional team to deeply understand their vision and challenges and deliver the best solutions together. Manage trade-offs and prioritization of product features through close collaboration with our engineering and data science teams as well as external solution providers or consulting firms. Handle differences in support assumptions in different regions around the world and tailor experiences accordingly. Expand product management responsibility to other platforms as business needs arise. Embody the unique blithequark culture and values. Essential Qualifications To be successful in this role, you will need to have: 3+ years of experience in product management for consumer or internal-facing products. Ability to make tough decisions informed by both data and judgment. Strong focus on delivering exceptional client and employee experiences. Proven track record of executing projects that quantifiably improved client and employee experiences. Influential leadership and collaboration without authority. Exceptional written and verbal communication skills: excellent listening and presentations, ability to build trust and create helpful relationships cross-functionally is essential. Ability to motivate, drive, and lead engineers and designers. Related experience working with CCaaS, CPaaS, UCaaS, and CRM products, whether external or in-house developed. Related experience focusing on Customer Support. Experience working on global products is also beneficial. Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience working in a fast-paced and dynamic environment. Knowledge of cloud-based contact center solutions and technologies. Familiarity with agile development methodologies and lean principles. Experience with data analysis and interpretation, including metrics and KPIs. Strong understanding of customer experience principles and design thinking. Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: Strong product management skills, including product development, launch, and maintenance. Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams. Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions. Ability to work in a fast-paced and dynamic environment, with a focus on delivering results and meeting deadlines. Strong leadership and collaboration skills, with the ability to motivate and influence others. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Product Manager, you will have access to a range of training and development opportunities, including: Professional development programs, including mentorship and coaching. Training and certification programs, including product management and leadership development. Opportunities to work on high-impact projects and initiatives, with a focus on delivering exceptional client experiences. Collaboration with cross-functional teams, including engineering, design, and data science. Access to industry-leading technologies and tools, including cloud-based contact center solutions and data analytics platforms. Work Environment and Company Culture At blithequark, we pride ourselves on our unique and dynamic company culture. As a Product Manager, you will be part of a collaborative and innovative team, with a focus on delivering exceptional client experiences. Our work environment is fast-paced and dynamic, with a focus on results and meeting deadlines. We offer a range of benefits and perks, including: Competitive salary and benefits package. Opportunities for career growth and development. Collaborative and dynamic work environment. Access to industry-leading technologies and tools. Flexible working hours and remote work options. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: Hourly rate of $25 per hour. Comprehensive benefits package, including health, dental, and vision insurance. 401(k) matching program. Flexible spending accounts (FSAs) for health and dependent care. Paid time off (PTO) and holidays. Opportunities for career growth and development. Conclusion If you are a motivated and experienced Product Manager, with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity at blithequark. As a Product Manager, you will be part of a collaborative and innovative team, with a focus on driving business growth and improving operational efficiency. With a competitive salary and benefits package, opportunities for career growth and development, and a dynamic and supportive work environment, this is an opportunity not to be missed. Apply now to join our team and help us deliver exceptional client experiences that exceed expectations. Apply for this job