Experienced Phone and Chat Specialist – Supporting Essential Healthcare Workers with Exceptional Customer Service and Technical Expertise

Introduction to arenaflex At arenaflex, we are dedicated to making a meaningful difference in the lives of essential healthcare workers by connecting them with the facilities that need their expertise the most. As a critical part of our team, you will play a vital role in ensuring that nurses can get to the frontlines where they are needed, providing them with the support and resources necessary to excel in their roles. Our mission is built on the principles of compassion, reliability, and innovation, and we are looking for like-minded individuals who share our passion for delivering exceptional service and making a positive impact. Job Overview We are seeking a highly skilled and dedicated Phone and Chat Specialist to join our dynamic team. As a Phone and Chat Specialist at arenaflex, you will be responsible for navigating online platforms to verify the credentials of nurses after they have selected the healthcare facility they wish to work with. You will then follow up with the nurse via written message to confirm the validity of their credentials for that specific facility. Additionally, you will handle follow-up phone calls with individuals inquiring about the status of picking up shifts, providing them with timely updates and support. Key Responsibilities Manage large volumes of inbound and outbound calls in a timely and efficient manner, ensuring that all interactions are handled with professionalism and courtesy. Simultaneously manage multiple chat channels, prioritizing tasks and responding to queries in a prompt and accurate manner. Follow established communication scripts when addressing different topics, adapting your approach to meet the unique needs of each customer. Identify customers' needs, clarify information, research solutions, and provide alternatives or resolutions, leveraging your technical savvy and knowledge of our systems and resources. Access company and client resources to accurately handle calls, perform data entry tasks, and demonstrate exceptional customer service skills. Navigate online platforms efficiently, working requests and records received from individuals seeking to sign up for shifts, and identifying whether they possess the necessary credentials. Demonstrate flexibility and adaptability, seamlessly transitioning between tasks without compromising efficiency or composure, and maintaining a positive and professional demeanor in all customer interactions. Be available at your desk, maintaining punctuality and attendance at all scheduled times, and be open to cross-training as requested to support the growth and development of our team. Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: At least 1 year of customer service or customer support experience, with a proven track record of delivering exceptional service and support in a fast-paced environment. 1 year of previous call center or office background experience, with a strong understanding of the principles and practices of customer service and support. Technical savvy, with the ability to quickly learn and adapt to new systems, technologies, and processes. Previous remote work from home experience is a plus, with the ability to work independently and manage your time effectively in a remote setting. Quick learner, with the ability to absorb and apply new information, and work independently with minimal supervision. Typing speed of 35 words per minute accurately, with strong phone and verbal communication skills, and active listening abilities. A background check applicable with state and federal laws is required, and you must be willing to undergo this process as a condition of employment. Preferred Qualifications While not essential, the following qualifications are preferred: Previous experience working in a healthcare or medical setting, with a strong understanding of the industry and its unique challenges and opportunities. Experience with online platforms and systems, with the ability to quickly learn and adapt to new technologies and processes. Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues in a timely and effective manner. Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues, and communicate complex information in a clear and concise manner. Technical skills, with the ability to quickly learn and adapt to new systems, technologies, and processes, and apply this knowledge to resolve complex issues and improve processes. Problem-solving and analytical skills, with the ability to identify and resolve complex issues in a timely and effective manner, and apply creative solutions to improve processes and outcomes. Time management and organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment. Adaptability and flexibility, with the ability to work in a rapidly changing environment, and adapt to new systems, technologies, and processes as needed. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members, and offer a range of career growth opportunities and learning benefits to support your professional development. These include: Comprehensive training programs, designed to equip you with the skills and knowledge needed to excel in your role, and advance your career. Opportunities for cross-training and professional development, with the ability to learn new skills and take on new challenges, and advance your career. A supportive and collaborative work environment, with a team of experienced professionals who are passionate about delivering exceptional service and support. Recognition and reward programs, designed to recognize and reward your achievements and contributions, and motivate you to continue delivering exceptional results. Work Environment and Company Culture At arenaflex, we are proud of our dynamic and supportive work environment, and our commitment to delivering exceptional service and support to our customers. Our company culture is built on the principles of compassion, reliability, and innovation, and we are looking for team members who share our passion for making a positive impact. As a Phone and Chat Specialist, you will be working in a remote setting, with the ability to work independently and manage your time effectively. You will also have access to a range of tools and resources, including: Comprehensive training programs and support, designed to equip you with the skills and knowledge needed to excel in your role. A range of software and hardware tools, including a USB headset, and dual monitors, designed to support your work and improve your productivity. A supportive and collaborative team environment, with a team of experienced professionals who are passionate about delivering exceptional service and support. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, with a starting pay rate of $14 per hour, plus shift differential, and possible increases after 90 days pending attendance and performance. We also offer a range of perks and benefits, including: Paid training programs, designed to equip you with the skills and knowledge needed to excel in your role. Flexible work arrangements, with the ability to work from home, and manage your time effectively. A range of recognition and reward programs, designed to recognize and reward your achievements and contributions. Access to a range of tools and resources, including software and hardware, designed to support your work and improve your productivity. Conclusion If you are a motivated and compassionate individual, with a passion for delivering exceptional service and support, and making a positive impact, we encourage you to apply for this exciting opportunity to join our team as a Phone and Chat Specialist. At arenaflex, we are committed to the growth and development of our team members, and offer a range of career growth opportunities and learning benefits to support your professional development. Don't miss this opportunity to join our dynamic and supportive team, and make a meaningful difference in the lives of essential healthcare workers. Apply now to take the first step towards an exciting and rewarding career with arenaflex. Apply for this job