Experienced Remote Customer Service Representative – Delivering Exceptional Health Insurance Support and Guidance to Diverse Customer Base

Welcome to arenaflex: Empowering Health Insurance Excellence It's an exciting time to join arenaflex, a pioneering force in the health insurance industry, as we continue to grow, adapt, and thrive. Despite the challenges faced by our communities and country, arenaflex remains committed to its vision of making health insurance simple and accessible. As a Remote Customer Service Representative, you will play a vital role in delivering an outstanding customer experience, helping to demystify the process of finding and enrolling in health insurance. Our team is dedicated to building a positive and motivating work environment, even in a remote setting, and we're looking for reliable, dedicated, and self-driven individuals to join our elite team. About arenaflex arenaflex boasts the largest state-based marketplace footprint, empowering millions of consumers across the country to make informed health plan decisions. Our innovative, award-winning cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, providing eligibility determination, plan selection, and enrollment technology. Additionally, we deliver cutting-edge agent marketing and call center tools and services, solidifying our position as a leader in the industry. Job Overview We are seeking full-time and seasonal Remote Customer Service Representatives to join our team. As a representative, you will be responsible for providing exceptional customer service, managing customer accounts, and offering technical support. You will also be required to complete application data entry, respond to online chat inquiries, and interpret and follow defined procedures and policies. Key Responsibilities: Handle inbound and outbound calls, delivering the highest level of customer service experience consistently Manage customer accounts and provide technical support to resolve issues and answer questions Complete application data entry accurately and efficiently Respond to online chat inquiries in a timely and professional manner Interpret and follow defined procedures and policies, adhering to regulated guidelines for communications via all channels Demonstrate creative problem-solving skills, flexibility, and adaptability in a fast-paced environment Effectively manage time and tasks, prioritizing multiple responsibilities and meeting deadlines Commit to extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent on passing required exams Requirements To be considered for this role, you must: Be at least 18 years of age Have a minimum internet speed of 35 mb/s Have a dedicated, private, and secure workspace Use a personal laptop or desktop computer for the training period Commit to full attendance during the 3-week training period Complete a background check and health screening Have cable/fiber broadband internet with a hard-wired ethernet connection (note: mobile internet service providers and satellite internet are not compatible with our internal systems) Essential Qualifications The ideal candidate will possess: Moderate to advanced computer skills A high level of comfort learning new technology A high level of professionalism Excellent verbal and written communication skills Comfort working from home and self-motivation A success-driven mindset Preferred Experience While not required, the following experience is preferred: Previous experience in customer support or technical support role Previous experience with group and/or individual health insurance, or the Affordable Care Act Previous experience in a call center environment Familiarity with CRM systems and practices Spanish bilingual skills (a plus) What We Offer At arenaflex, we offer a comprehensive range of benefits, including: Paid training to ensure your success Full-time, seasonal temp-to-permanent roles with opportunities for growth and development Performance and attendance-based incentives, in addition to base pay The convenience of working from home A collaborative and supportive team environment 401K match Individual Coverage HRA (ICHRA) Paid time off (PTO) Career Growth and Development At arenaflex, we're committed to helping our employees grow and develop in their careers. You'll have access to extensive training and development opportunities, as well as the chance to work with a talented and dedicated team. We believe in promoting from within and offer a clear path for advancement, so you can take your career to the next level. Work Environment and Company Culture Our company culture is built on a foundation of respect, empathy, and open communication. We believe in fostering a positive and inclusive work environment, where everyone feels valued and supported. As a remote team, we're committed to staying connected and engaged, with regular virtual meetings and social events. Compensation and Benefits We offer a competitive compensation package, with base pay starting at $14.50 per hour, and enhanced rates of up to $16.00 per hour contingent on weekly attendance and performance. Spanish bilingual representatives can earn a base pay of $15.50 per hour, with enhanced rates of up to $17.00 per hour. We also offer a range of benefits, including paid training, performance-based incentives, and a comprehensive benefits package. Conclusion If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Remote Customer Service Representative position at arenaflex. With our commitment to growth, development, and employee satisfaction, you'll have the opportunity to make a real difference in the lives of our customers, while advancing your career and achieving your goals. Join our team today and become part of a dynamic and innovative organization that's shaping the future of health insurance. Apply for this job