Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experiences and Supporting Pharmacy Operations at blithequark

Introduction to blithequark At blithequark, we are dedicated to providing our customers with an unparalleled shopping experience that combines exceptional service, convenience, and value. As a leader in the retail pharmacy industry, we strive to make a positive impact on the lives of our customers, patients, and communities. Our mission is built on a foundation of trust, respect, and a commitment to excellence, which is reflected in everything we do. If you are passionate about delivering outstanding customer service, supporting the well-being of patients, and working in a dynamic and fast-paced environment, we invite you to join our team as a Pharmacy Customer Service Associate. Job Overview In this critical role, you will be responsible for modeling and delivering a distinctive and delightful customer experience, assisting the pharmacist under direct supervision, and providing support with various pharmacy operations. Your primary focus will be on ensuring that our customers and patients receive exceptional service, have their questions answered, and leave our store feeling valued and satisfied. You will also play a key role in maintaining the overall appearance and efficiency of our pharmacy, including inventory management, displays, and compliance with company policies and procedures. Key Responsibilities Registers sales on assigned cash register and provides customers with courteous, fair, friendly, and efficient checkout service. Assists the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions. Engages customers and patients by greeting them, offering assistance with products and services, resolving customer issues, and answering questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience. Provides customers with recommendations for items for sale, trade-up, and/or companion items. Maintains accurate records, keeps counters and shelves clean and well-merchandised, and takes inventory as required. Performs duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems, filling prescriptions, and assisting with scheduling and maintaining workflow. Reports prescription errors to the pharmacist on duty and adheres to company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Handles telephone calls, processes manual claims for third-party program prescription services, and performs other clerical duties as assigned. Assists and supports the Pharmacy Department with inventory management activities, including ordering, unpacking, checking, and storing shipments of pharmaceuticals. Ensures compliance with state and local laws regarding regulated products and maintains knowledge of company asset protection techniques. Essential Qualifications To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to engage with customers, patients, and colleagues in a friendly and professional manner. You should be highly organized, able to multitask, and comfortable working in a fast-paced environment. A strong attention to detail, basic math skills, and the ability to operate a cash register and other retail equipment are also essential. Additionally, you should be able to lift up to 25 pounds, stand for long periods, and move around the store to perform various tasks. Preferred Qualifications While not required, having a high school diploma or equivalent, as well as previous experience in a retail or customer service environment, would be highly beneficial. Certification as a Pharmacy Technician (PTCB) or completion of a pharmacy technician training program is also preferred. If you have experience working with pharmacy systems, have knowledge of healthcare and pharmacy practices, or have completed continuing education credits, you will be highly competitive for this role. Skills and Competencies To excel as a Pharmacy Customer Service Associate at blithequark, you will need to demonstrate a range of skills and competencies, including: Excellent customer service and communication skills Ability to work in a fast-paced environment and prioritize tasks effectively Strong attention to detail and basic math skills Ability to operate a cash register and other retail equipment Knowledge of pharmacy practices and healthcare Ability to lift up to 25 pounds and stand for long periods Strong organizational and time management skills Ability to work effectively in a team environment Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Pharmacy Customer Service Associate, you will have access to a range of training programs, including PTCB certification, continuing education credits, and on-the-job training. You will also have opportunities to advance your career within the company, whether in a pharmacy role or in other areas of the business. Our goal is to help you achieve your career aspirations and provide you with the skills and knowledge you need to succeed. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. Our stores are designed to be welcoming and inclusive, and we strive to create a culture that is respectful, diverse, and inclusive. As an employee, you will be part of a dynamic and fast-paced team that is passionate about delivering exceptional customer service and making a positive impact on the lives of our customers and patients. Compensation, Perks, and Benefits As a Pharmacy Customer Service Associate at blithequark, you will be eligible for a range of benefits, including competitive pay, paid time off, and opportunities for advancement. You will also have access to a range of perks, including discounts on products and services, flexible scheduling, and a positive and supportive work environment. Our goal is to provide you with a comprehensive compensation package that recognizes your contributions to the company and supports your overall well-being. Conclusion If you are passionate about delivering exceptional customer service, supporting the well-being of patients, and working in a dynamic and fast-paced environment, we invite you to apply for the Pharmacy Customer Service Associate role at blithequark. As a member of our team, you will have the opportunity to make a positive impact on the lives of our customers and patients, while also advancing your career and achieving your professional goals. Don't miss out on this exciting opportunity to join a leading retail pharmacy company and start your journey to a rewarding and fulfilling career. Apply for this job