Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Care and Retail Excellence at blithequark

Introduction to blithequark At blithequark, we are dedicated to providing our customers with an unparalleled shopping experience that combines exceptional patient care with retail excellence. As a leader in the healthcare and retail industry, we strive to make a positive impact on the lives of our customers, employees, and the communities we serve. Our mission is built on a foundation of trust, respect, and a commitment to delivering high-quality products and services that exceed our customers' expectations. If you are passionate about delivering exceptional customer service, passionate about healthcare, and eager to join a dynamic team that shares your values, we invite you to explore this exciting opportunity to join our team as a Pharmacy Customer Service Associate. Job Overview In this critical role, you will be responsible for modeling and delivering a distinctive and delightful customer experience, assisting the pharmacist under direct supervision, and utilizing pharmacy systems to obtain patient and drug information and process prescriptions. As a key member of our pharmacy team, you will engage customers and patients by greeting them, offering assistance with products and services, resolving customer issues, and answering questions to ensure a positive customer experience. Your exceptional communication skills, ability to work in a fast-paced environment, and commitment to providing excellent customer service will make you an invaluable asset to our team. Key Responsibilities Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Assists the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions. Engages customers and patients by greeting them and offering assistance with products and services, resolves customer issues, and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience. Provides customers with courteous, friendly, fast, and efficient service, recommends items for sale, and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested, processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well-merchandised, takes inventory, and maintains records, checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining workflow, reports prescription errors to pharmacist on duty, and adheres to company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Essential Qualifications Must be fluent in reading, writing, and speaking English (except in Puerto Rico). Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications Prefer six months of experience in a retail environment. Prefer prior work experience with blithequark. Prefer good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications. Prefer good computer skills. Prefer knowledge of store inventory control. Prefer PTCB certification. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Pharmacy Customer Service Associate, you will have access to a range of training and development opportunities, including PTCB certification, continuing education credits, and ongoing training and support to help you achieve your career goals. Our comprehensive training program will equip you with the knowledge and skills necessary to succeed in your role and provide a foundation for future career advancement. Work Environment and Company Culture Our work environment is fast-paced, dynamic, and supportive. We foster a culture of respect, inclusivity, and teamwork, where every employee is valued and empowered to contribute to our success. As a member of our team, you will be part of a collaborative and innovative work environment that is dedicated to delivering exceptional customer experiences and making a positive impact on the lives of our customers and the communities we serve. Compensation, Perks, and Benefits We offer a competitive salary range of $16 - $18 per hour, as well as a range of perks and benefits, including comprehensive health insurance, retirement savings plans, paid time off, and employee discounts. Our benefits package is designed to support the well-being and financial security of our employees and their families. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and retail excellence, we encourage you to apply for this exciting opportunity to join our team as a Pharmacy Customer Service Associate. At blithequark, we are committed to making a positive impact on the lives of our customers, employees, and the communities we serve. Join us and be part of a dynamic team that shares your values and is dedicated to delivering exceptional customer experiences. To apply, please click on the link provided. We look forward to receiving your application and exploring how you can contribute to our team's success. Apply for this job