**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Care and Customer Experience**

**About blithequark** At blithequark, we are dedicated to providing exceptional patient care and customer experience in the ever-evolving healthcare landscape. As a leading healthcare provider, we strive to make a positive impact on the lives of our patients and customers. Our team of passionate and compassionate professionals is committed to delivering high-quality care and services that exceed expectations. If you share our passion for delivering exceptional patient care and customer experience, we invite you to join our dynamic team as a Pharmacy Customer Service Associate. **Job Summary** We are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at blithequark. As a Pharmacy Customer Service Associate, you will play a vital role in delivering exceptional patient care and customer experience by providing courteous, friendly, and efficient service to our customers. You will work closely with our pharmacists and other healthcare professionals to ensure that our patients receive the highest level of care and service. If you are a motivated and compassionate individual with a passion for delivering exceptional patient care and customer experience, we encourage you to apply for this exciting opportunity. **Key Responsibilities** As a Pharmacy Customer Service Associate at blithequark, you will be responsible for: * Modeling and delivering a distinctive and delightful customer experience by engaging with customers, resolving issues, and answering questions to ensure a positive customer experience. * Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service. * Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions. * Engaging customers and patients by greeting them and offering assistance with products and services. * Resolving customer issues and answering questions to ensure a positive customer experience. * Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience. * Recommending items for sale to customers and recommending trade-up and/or companion items. * Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed. * Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records. * Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader. * Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. * Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. * Strictly adhering to the blithequark policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. * Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians. * Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager. * Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals. * Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs. * Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise. * Completing resets and revisions as directed. * Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). * For consumable items, assisting in stock rotation, using the first in, first out method and restock outs. * Having working knowledge of store systems and store equipment. * Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products. * Assuming web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, and delivers orders to customers as they arrive at store). * Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. * Complying with all company policies and procedures; maintaining respectful relationships with coworkers. * Completing special assignments and other tasks as assigned. **Essential Qualifications** * Must be fluent in reading, writing, and speaking English (except in Puerto Rico). * Requires willingness to work flexible schedule, including evenings and weekend hours. **Preferred Qualifications** * Prefer six months of experience in a retail environment. * Prefer to have prior work experience with blithequark. * Prefer good math skills so they can fill prescriptions accurately, including counting, measuring, and weighing medications. * Prefer good computer skills. * Prefer knowledge of store inventory control. * Prefer PTCB certification. **Skills and Competencies Required for Success** * Excellent communication and interpersonal skills. * Ability to work effectively in a fast-paced environment. * Strong problem-solving and analytical skills. * Ability to maintain confidentiality and handle sensitive information. * Strong attention to detail and accuracy. * Ability to work independently and as part of a team. * Strong customer service skills and ability to provide exceptional customer experience. * Ability to adapt to changing situations and priorities. * Strong knowledge of pharmacy systems and procedures. * Ability to maintain accurate records and reports. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Pharmacy Customer Service Associate, you will have the opportunity to: * Develop your skills and knowledge in pharmacy operations and customer service. * Work closely with our pharmacists and other healthcare professionals to deliver exceptional patient care and customer experience. * Participate in ongoing training and development programs to enhance your skills and knowledge. * Take on additional responsibilities and challenges to advance your career. * Collaborate with our team to achieve our goals and objectives. **Work Environment and Company Culture Highlights at blithequark** At blithequark, we are committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. As a Pharmacy Customer Service Associate, you will have the opportunity to: * Work in a dynamic and fast-paced environment with a team of passionate and compassionate professionals. * Collaborate with our pharmacists and other healthcare professionals to deliver exceptional patient care and customer experience. * Participate in ongoing training and development programs to enhance your skills and knowledge. * Take on additional responsibilities and challenges to advance your career. * Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. **Compensation, Perks, and Benefits** At blithequark, we offer a competitive compensation package, including: * Hourly rate: $17 - $19 * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * Opportunities for career growth and development. * Collaborative and supportive work environment. * Recognition and rewards for outstanding performance. **Conclusion** If you are a motivated and compassionate individual with a passion for delivering exceptional patient care and customer experience, we encourage you to apply for this exciting opportunity as a Pharmacy Customer Service Associate at blithequark. Join our dynamic team and be part of a leading healthcare provider that is committed to making a positive impact on the lives of our patients and customers. Apply now and take the first step towards a rewarding and challenging career with blithequark. Apply for this job