**Experienced Patient Customer Service Representative – Remote Work Opportunity**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of patients? Do you thrive in a fast-paced environment and enjoy learning new skills? If so, we invite you to join arenaflex's Patient Customer Service team as a Customer Service Support Representative. As a valued member of our team, you will play a vital role in providing empathetic and solution-focused support to patients, healthcare providers, and insurance carriers. At arenaflex, we are committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. Our Patient Customer Service department is dedicated to delivering exemplary customer experiences through innovation and continuous improvement. As a Customer Service Support Representative, you will be empowered to make a difference in the lives of patients and their families, while also developing new skills and pursuing career-building opportunities. **Responsibilities:** As a Customer Service Support Representative, you will be responsible for: * Answering 80+ inbound calls per day from patients, healthcare providers, and insurance carriers, providing empathetic and solution-focused support to resolve their inquiries and concerns. * Initiating payment plans for patients with outstanding balances, ensuring timely and efficient resolution of financial matters. * Utilizing multiple resources to resolve patient inquiries while on the phone, demonstrating a proactive and customer-centric approach. * Maintaining performance goals, including productivity and quality metrics, to ensure exceptional customer experiences. * Becoming proficient with processes after completing a structured training program, demonstrating a willingness to learn and adapt in a fast-paced environment. **Knowledge, Skills, and Abilities:** To succeed in this role, you will need: * The ability to work and learn in a fast-paced environment, with a focus on continuous improvement and innovation. * Attention to detail, ensuring accuracy and precision in all interactions and tasks. * Excellent organization skills, with the ability to prioritize tasks and manage multiple responsibilities. * Proficiency navigating multiple computer screens and applications, including our proprietary systems and software. * Alpha-Numeric data entry proficiency, with a focus on accuracy and efficiency. * Excellent communication skills, with the ability to articulate complex information in a clear and concise manner. **Requirements:** To be considered for this role, you will need: * A High School Diploma or equivalent. * A dedicated work-from-home space, with a reliable internet connection and necessary equipment. * The ability to manage time and tasks independently, while maintaining productivity and meeting performance goals. * Previous medical and/or call center experience is a plus, but not required. **Technical Requirements:** To ensure seamless communication and data entry, you will need: * An internet download speed of at least 50 megabytes per second. * No satellite internet, as this may impact connectivity and performance. * The ability to connect equipment to a router/modem using an Ethernet cord, rather than Wi-Fi or mobile routers. **Why Join arenaflex's Patient Customer Service Team?** As a Customer Service Support Representative at arenaflex, you will enjoy: * A work-from-home opportunity, with the flexibility to manage your schedule and work environment. * Quarterly variable bonus potential, recognizing your contributions to exceptional customer experiences. * Generous paid time off, ensuring you have time to recharge and pursue your interests. * Medical, Vision, and Dental Insurance Options, as well as Flexible Spending Accounts and 401(k) and Employee Stock Purchase plans. * No Charge Lab Testing, Fitness Reimbursement Program, and many more incentives to support your well-being and career growth. **Pay Range:** The pay range for this role is $15.25-$21.00 per hour, or the state/local minimum wage, if higher. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. **Application Window:** The application window for this role closes on October 2, 2024. We encourage all qualified candidates to apply and join our team of dedicated professionals. **Benefits:** As a valued member of our team, you will be eligible for comprehensive benefits, including: * Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan. * Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. **Equal Opportunity Employer:** arenaflex is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual. **Accessibility:** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility. **Privacy Statement:** For more information about how we collect and store your personal data, please see our Privacy Statement. Apply Job! Apply for this job