**Senior Manager Product Management - Customer Experience - Remote**

**Join arenaflex, a leading innovator in the industry, as we seek an exceptional Senior Manager Product Management - Customer Experience to lead our product teams in delivering unparalleled customer experiences.** At arenaflex, we're committed to revolutionizing the way we approach product management, and we're looking for a seasoned professional to drive our customer experience strategy forward. As a Senior Manager Product Management - Customer Experience, you'll be responsible for guiding and executing the delivery of business value to drive sales, improve efficiency, and enhance customer satisfaction through the production of quality products. **About arenaflex** arenaflex is a forward-thinking organization that's dedicated to pushing the boundaries of innovation and excellence. We're a team of passionate individuals who share a common goal: to create products that make a real difference in people's lives. Our commitment to customer-centricity, agility, and collaboration has enabled us to build a reputation as a leader in our industry. **Key Responsibilities** As a Senior Manager Product Management - Customer Experience, you'll be responsible for: * **40% Strategy & Planning** + Looks across product teams and feature sets with a focus on alignment and dependencies + Sets the overall product vision and strategies for the enterprise product thorough an understanding of customer and associate needs, both existing and potential, to provide arenaflex customers and associates with an unparalleled shopping experience + Applies domain expertise to provide thought leadership and translate vision into action to drive business growth + Collaborates across the enterprise to create alignment between products to provide a seamless user experience + Understands financial and business impact of proposed product updates and activities within portfolio; prioritizes updates to support the enterprise roadmap; and allocates funding across the products + Identifies goals, metrics, and appropriate analytics to measure the performance of the product and its individual features, and makes recommendations and refinements to the product based on learnings + Contributes to and makes recommendations for strategic plans of the key objectives in a timely and fiscally responsible manner + Participates in and influences development of enterprise technology roadmaps + Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives * **30% Delivery & Execution** + Drives product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder, and end-user priorities + Documents, reviews, and validates to meet quality and change control standards + Understands enterprise goals and KPIs to deliver value against them + Resolves issues within or across product teams that may impair teams from delivery of a quality product in order to meet strategic, financial, and technical goals + Receives and prioritizes incoming requests from business partners and stakeholders balanced against business strategy, product vision, and user needs + Provides guidance on design of products while balancing dependencies and integration with other products across the enterprise + Reviews and analyzes product metrics to inform strategic and tactical product decisions + Makes suggestions to drive operational excellence, create internal customer satisfaction, and meet operational metrics * **30% People** + Provides leadership, mentoring, and coaching to Product Managers + Attracts, retains, and develops top talent to build a world-class Product Management Team + Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback + Fosters collaboration with team members (Engineering, UX, etc.) to drive value, identify, and resolve impediments + Is an advocate of modern software development practices + Advocates for the end user and stakeholder by associating with the product, empathizing with, and understanding user needs + Works with the product team to assess progress, disseminate lessons learned, and understand next steps + Manages cross-functional team and stakeholder expectations to execute product strategy + Educates requestors to determine priority based on tangible benefits and/or user experience + Guides junior team members in strategy, alignment, analysis, and execution tasks + Participates in and contributes to learning activities around modern software design and development core practices (communities of practice) **Essential and Preferred Qualifications** * 6-8 years of relevant work experience * Mastery of working as a Product Manager in a modern software development-based enterprise environment and overseeing multiple products * Mastery of modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development, and continuous deployment * Mastery of working in a fast-paced, fluid environment where priorities shift on a regular basis * Proficiency in communicating with and influencing functional and technical team members at all levels in the organization * Mastery of working as part of a collaborative, cross-functional, modern software design and development team * Proficiency in creating, prioritizing, and accepting user stories * Proficiency in conducting user research and testing to understand needs * Mastery of identifying goals, metrics, and analytics to measure product value * Proficiency in conducting competitive research and analysis * Proficiency in guiding more junior team members through Product Management fundamentals in a professional setting * Proficiency in managing and growing team members in a professional setting **Minimum Education** * The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job **Preferred Education** * No additional education **Minimum Years of Work Experience** * 6 **Preferred Years of Work Experience** * No additional years of experience **Minimum Leadership Experience** * None **Preferred Leadership Experience** * None **Certifications** * None **Competencies** * Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs * Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders * Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals * Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals * Collaborates: Building partnerships and working collaboratively with others to meet shared objectives * Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences * Cultivates Innovation: Creating new and better ways for the organization to be successful * Customer Focus: Building strong customer relationships and delivering customer-centric solutions * Develops Talent: Developing people to meet both their career goals and the organization's goals * Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives * Interpersonal Savvy: Relating openly and comfortably with diverse groups of people * Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems * Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics * Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. arenaflex is committed to creating a culture that's inclusive, diverse, and supportive of all employees. We believe in fostering a work environment that's conducive to innovation, creativity, and growth. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including a salary, benefits, and perks. We're committed to providing our employees with the resources and support they need to succeed in their roles. **How to Apply** If you're a motivated and experienced Product Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. **Join arenaflex today and be part of a team that's shaping the future of product management!** Apply for this job