**Experienced Part Time Remote Customer Service Specialist – Healthcare Access Center**

At arenaflex, we're dedicated to delivering exceptional patient care and experiences through our multi-specialty physician-led organization. As a Remote Part Time Customer Service Specialist, you'll play a vital role in facilitating patient healthcare needs, providing top-notch customer service, and ensuring seamless communication between patients, healthcare facilities, physicians, and clinical staff. **About arenaflex** arenaflex is the multi-specialty physician-led organization of arenaflex HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region. Since 1994, arenaflex has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve. **Job Summary** We're seeking an experienced and customer-focused Remote Part Time Customer Service Specialist to join our team. As a key member of our Access Center, you'll be responsible for answering a high volume of inbound calls, navigating electronic health records, and providing exceptional customer service to patients, healthcare providers, and facilities. If you're passionate about delivering top-notch patient care and have a knack for problem-solving, we encourage you to apply. **Responsibilities** As a Remote Part Time Customer Service Specialist, you'll be responsible for: * Navigating electronic health records to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining patient privacy and security as outlined by HIPAA. * Managing a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations. * Leveraging critical thinking with speed and accuracy to identify reason for the call and take appropriate action based on caller need and acuity. * Scheduling patient visits based on complex provider preferences, verifying and updating insurance, and collecting and documenting demographics. * Maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions. * Communicating directly with providers (physicians) to relay pertinent clinical information during after hours. * Managing calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time. **Requirements** * High School Diploma or GED * 2-5 years of recent healthcare or customer service experience * Ability to work in a constant state of alertness and in a safe manner * Strong communication and problem-solving skills * Proficiency in electronic health records and customer service software * Ability to work in a fast-paced environment with multiple priorities **Preferred Qualifications** * Experience working in a healthcare setting * Knowledge of insurance basics and MyChart * Experience with customer service software and electronic health records * Strong critical thinking and problem-solving skills **Benefits and Perks** As a Remote Part Time Customer Service Specialist, you'll enjoy: * Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date * Disability insurance paid for by arenaflex * Pension Plan/403(b) Plan funded by arenaflex * 401(k) plan with arenaflex match * Tuition Assistance available on first day * BJC Institute for Learning and Development * Health Care and Dependent Care Flexible Spending Accounts * Paid Time Off benefit combines vacation, sick days, holidays, and personal time * Adoption assistance **Work Environment and Culture** As a Remote Part Time Customer Service Specialist, you'll work from the comfort of your own home, enjoying a flexible schedule and the ability to work independently. Our team is dedicated to delivering exceptional patient care and experiences, and we're committed to creating a positive and supportive work environment. **How to Apply** If you're passionate about delivering top-notch patient care and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. **Typing Test Required** As a Remote Part Time Customer Service Specialist, you'll be required to pass a typing test with a minimum speed of 35 wpm and 90% accuracy. **Shift** * Monday-Tuesday: 7:30am-4pm * Wednesday-Friday: 9am-1pm **No Weekends or Holidays** As a Remote Part Time Customer Service Specialist, you'll enjoy a flexible schedule with no weekends or holidays. **Location** * Must live within 1 hour of St. Louis, Missouri **28 Hours per Week** As a Remote Part Time Customer Service Specialist, you'll work 28 hours per week, providing flexibility and work-life balance. **Part Time Benefit Eligible** As a Remote Part Time Customer Service Specialist, you'll be eligible for part-time benefits, including comprehensive medical, dental, vision, life insurance, and legal services. **Conclusion** If you're passionate about delivering top-notch patient care and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. As a Remote Part Time Customer Service Specialist, you'll join a team dedicated to creating a positive and supportive work environment, delivering exceptional patient care and experiences, and improving the health and well-being of the communities we serve. Apply for this job