**Associate Director, Customer and Product Insights – Driving Business Decisions with Customer-Centric Research**

Are you a seasoned insights professional with a passion for driving business decisions through customer-centric research? Do you thrive in a fast-paced, innovative environment where you can make a meaningful impact? Look no further than arenaflex, a leading company in the wireless industry, as we seek an Associate Director, Customer and Product Insights to join our team. **About arenaflex** arenaflex is a dynamic company that powers and empowers how people live, work, and play by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. Our V Team is dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that meet and exceed expectations in value and quality. **The Role** As an Associate Director, Customer and Product Insights, you'll play a pivotal role in driving business decisions that help us maintain a competitive edge by delivering best-in-class value propositions and experiences to our customers. You'll lead the customer and product research and insights function supporting the arenaflex Value portfolio of brands, working across brand and product team leaders to define and prioritize the research roadmap and ensure appropriate resource allocation. **Key Responsibilities** * Proactively work across brand and product team leaders to define and prioritize the research roadmap and ensure appropriate resource allocation, including people, budgets, and vendor partnerships. * Manage, mentor, and coach direct reports who are focused on specific work streams to ensure world-class insights work and leverage learnings and best-practices across these work streams. * Lead by example and set a high bar for research rigor and insights storytelling. * Oversee key vendor partnerships to ensure the team leverages the highest quality research methods and analytical capabilities, and manage spend to forecast. * Work in close partnership with Marketing Insights leads to build an integrated understanding of our customers, prospects, and market dynamics. * Forge relationships with adjacent insight, analytics, and intelligence teams across the arenaflex organization to further elevate our total market understanding and identify opportunities for greater efficiencies in spend and operating models. * Speak on behalf of the customer across arenaflex Value leadership forums, ensuring that crucial customer insights and pain points are elevated to key decision-makers and incorporated into short and long-term action planning. * Oversee and care for the performance and professional development of team members, providing regular feedback, coaching, and direction to ensure each team member is meeting their expectation to deliver impact and drive business objectives. * Promote and train teams to engage with business senior leadership as consumer champions. **What We're Looking For** * Eight or more years of relevant experience, demonstrated through one or a combination of work and/or military experience, or specialized training. * Experience in Marketing, Customer Experience, or User Experience research. * Experience designing research programs, both qualitative and quantitative, to address business needs; can articulate rationale. * Strong command of advanced quantitative methodologies (maxdiff, conjoint, segmentation, cluster analysis, Gabor Granger, etc.). * Experience with qualitative and/or user-centered design evaluative research methods (e.g., focus groups, in-depth interviews, diary studies, ethnography, etc.). * Experience synthesizing data from multiple sources and translating findings into actionable customer insights and recommendations. **Preferred Qualifications** * Four or more years of experience managing a team of three or more people. * Experience providing insights to inform value proposition development. * Experience leveraging secondary data, trends, and learnings to provide context for business scenarios. * Experience coaching and advising multiple team members, simultaneously, to push the strategic quality of their insights. * Ability to present insights in a compelling narrative and establish rapport with Senior Leadership as a Consumer Champion. * Marketing, CX, or UX research experience specifically in the consumer or business space. * Self-starter, able to identify stakeholders and build credibility for the team. * Demonstrated effective consultative skills. * Proven ability to work through ambiguity and effectively collaborate to problem-solve. * Strong business acumen and understanding of the telecom industry. * Extensive experience and genuine interest in consumer segment research. * High degree of comfort using influence and persuasion cross-functionally. * Experience operating in a fast-moving, rapidly evolving environment. * Experience contributing to a culture of innovation by finding new and better ways of doing things: identifying, creating, and employing innovative research and operational approaches. **What We Offer** * A dynamic and innovative work environment that encourages creativity and collaboration. * A competitive salary and benefits package, including health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance. * Opportunities for professional growth and development, including training and mentorship programs. * A collaborative and inclusive work environment that values diversity and promotes a sense of belonging. * A hybrid work arrangement that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday). **Equal Employment Opportunity** arenaflex is proud to be an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. **How to Apply** If you're a motivated and experienced insights professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Scheduled Weekly Hours** 40 **Work Location** This is a full-remote job, with the offer available from the United States, Florida (USA), and New York (USA). Apply for this job