Experienced Part-Time Remote Customer Service Representative for Leading Insurance Distribution Company

Welcome to blithequark blithequark, an independent, blithequark-affiliated agency, is seeking a highly skilled and dedicated Part-Time Remote Customer Service Representative to join our team. As a leading property and casualty insurance distribution company with over 300 franchise locations in 35 states, we pride ourselves on delivering exceptional customer experiences and empowering our agents with innovative tools and support. If you are a customer-focused individual with a passion for providing top-notch service, we encourage you to apply for this exciting opportunity. Company Overview At blithequark, we understand the importance of building strong relationships with our clients and providing them with personalized support. Our company culture is centered around delivering exceptional customer experiences, and we are committed to empowering our agents with the tools and resources they need to succeed. With a strong presence in the insurance industry, we are dedicated to making a positive impact on the lives of our clients and our communities. Position Summary As a Customer Service Representative at blithequark, you will play a key role in ensuring our clients receive excellent service and support. You will be responsible for assisting both new and existing customers by answering questions, processing changes to policies, handling billing inquiries, and supporting sales efforts when needed. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team. Key Responsibilities Provide exceptional customer service to policyholders via phone, email, and in-person interactions, ensuring that all clients receive personalized support and attention Assist clients with policy changes, billing inquiries, claims, and general insurance questions, utilizing your knowledge of insurance products and services to provide accurate and helpful information Educate clients on available coverages, products, and discounts, helping them to make informed decisions about their insurance needs Maintain accurate records in our CRM and carrier systems, ensuring that all client information is up-to-date and easily accessible Collaborate with agents and producers to ensure seamless customer experience, working together to provide comprehensive support and service to our clients Support retention efforts by identifying opportunities for cross-selling and upselling, helping to drive business growth and expansion Translate documents and communicate with Spanish-speaking clients to ensure full understanding of policy details, providing language support and assistance as needed Qualifications To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that align with our company values and mission. The following qualifications are required or preferred: 4-40 Customer Service License, required 1+ years of experience in an insurance customer service role, required Bilingual in Portuguese, preferred Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues Detail-oriented with excellent organizational abilities, able to prioritize tasks and manage multiple projects simultaneously Proficient in Microsoft Office Suite and comfortable learning new software, with a willingness to adapt to new technologies and systems Essential Skills and Competencies In addition to the qualifications listed above, the following skills and competencies are essential for success in this role: Excellent customer service skills, with a focus on providing personalized support and attention to clients Strong problem-solving and analytical skills, with the ability to resolve complex issues and provide creative solutions Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues Ability to work independently and as part of a team, with a willingness to collaborate and support colleagues as needed Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have access to training and development programs, as well as opportunities for advancement within the company. Our comprehensive training program will provide you with the skills and knowledge you need to succeed in your role, and our experienced team will be available to support and mentor you every step of the way. Work Environment and Company Culture Our company culture is centered around delivering exceptional customer experiences, and we are committed to creating a work environment that is supportive, inclusive, and empowering. As a remote employee, you will be able to work from the comfort of your own home, with the flexibility to create a schedule that works for you. Our team is passionate about making a positive impact on the lives of our clients and our communities, and we are dedicated to creating a work environment that is fun, engaging, and rewarding. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range that is commensurate with experience. In addition to your salary, you will be eligible for a range of perks and benefits, including health insurance, retirement savings, and paid time off. Our comprehensive benefits package is designed to support your physical, emotional, and financial well-being, and we are committed to providing you with the resources you need to thrive in your role. Conclusion If you are a customer-focused individual with a passion for providing top-notch service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will have the chance to make a positive impact on the lives of our clients, while also growing and developing your skills and career. Don't miss out on this opportunity to join our team and start building a rewarding and challenging career with a leading insurance distribution company. Apply today and take the first step towards a brighter future! Apply for this job