**Experienced Part-time Remote Customer Service Representative – Flexible Hours and Work-from-Home Opportunity**

At arenaflex, we're dedicated to providing exceptional customer experiences through our innovative document handling equipment and services. As a leading provider of solutions in the United States, we're seeking a part-time, remote Service Support Representative to join our team. This role offers the flexibility to work from home and is perfect for individuals who value work-life balance and are passionate about delivering top-notch customer service. **About arenaflex** arenaflex is a dynamic and forward-thinking organization that's committed to empowering our customers with cutting-edge technology and exceptional support. With multiple offices and locations throughout the United States, we're a growing company that's always looking for talented individuals to join our team. Our mission is to provide innovative solutions that make a real difference in our customers' lives, and we're excited to have you be a part of it. **Job Summary** As a part-time, remote Service Support Representative, you'll be the first point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner. You'll work closely with our Tier 2 team to ensure seamless escalation of technical issues and maintain a high level of customer satisfaction. This role offers the flexibility to work from home and is perfect for individuals who value flexibility and autonomy. **Responsibilities** * Answer customer questions and requests for supplies, service, and troubleshoot first-level technical issues via inbound calls, voice mails, emails, and alerts * Provide clear and concise communications and follow up with customers on company schedules, requested lead, and delivery times * Work with the Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently * Track, route, and escalate unresolved issues to management * Remain current on constant process updates and technology used within the company * Perform duties with awareness and in accordance with the organization's policies and applicable laws * Perform other duties as directed by management **Key Qualifications** * High School Diploma * Reliable internet connection (must have a stable and fast internet connection to perform duties) * Experience in a call center environment (a plus, but not required) * Knowledge of Word Processing software, Spreadsheet software, Order processing systems, and Contact Management systems * Ability to empathize with customers and provide exceptional customer service * Ability to multi-task (i.e., talking and typing simultaneously) in a fast-paced environment * Possess organizational and time management skills * Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills * Demonstrate professional communication skills with a high degree of initiative, mature judgment, and discretion * Ability to navigate through multiple systems **Preferred Qualifications** * Previous experience in a customer-facing role * Knowledge of CRM software and other customer service tools * Ability to work in a team environment and collaborate with colleagues * Strong problem-solving skills and ability to think critically **What We Offer** * Competitive hourly rate of $20 per hour * Flexible hours to be determined on a case-by-case basis * Opportunity to work from home and enjoy a better work-life balance * Holiday pay based on the hours worked per day * Professional development opportunities and training to enhance your skills and knowledge * Collaborative and dynamic work environment with a team of passionate and dedicated professionals **Why Join arenaflex?** * arenaflex is a growing company that's committed to innovation and excellence * We offer a dynamic and supportive work environment that encourages collaboration and growth * Our team is passionate about delivering exceptional customer experiences and making a real difference in our customers' lives * We're committed to providing opportunities for professional development and growth **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity and promotes equality. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from talented individuals who are passionate about delivering exceptional customer service. Thank you for considering this opportunity to join arenaflex as a part-time, remote Service Support Representative. We look forward to hearing from you! Apply for this job