Experienced Part-Time Remote Call Center Customer Service Representative for arenaflex - Delivering Exceptional Support in a Fast-Paced Environment

Introduction to arenaflex arenaflex is a leading organization dedicated to providing top-notch services to its clients and members. As a customer-centric company, we strive to deliver exceptional support and ensure that every interaction with our team is nothing short of outstanding. Our commitment to excellence has earned us a reputation as a trusted and reliable partner in the industry. We are now seeking an experienced Part-Time Remote Call Center Customer Service Representative to join our dynamic team and contribute to our mission of providing unparalleled service to our health plan partners and members. Job Summary As a Customer Service Representative (CSR) at arenaflex, you will play a vital role in providing prompt and courteous support to our health plan members and representatives. Your primary responsibility will be to address inquiries about our transportation services, ensuring that every caller receives accurate and helpful information. We are looking for individuals with excellent communication skills, empathy, patience, and attention to detail to join our team. If you are fluent in English and have Spanish language skills, that's a plus! Our ideal candidate is someone who can work effectively in a fast-paced environment, handling high call volumes while maintaining a high level of quality and customer satisfaction. Key Responsibilities Handle inbound calls from health plan members and representatives regarding transportation services offered through our health plan, providing timely and accurate information to resolve inquiries and concerns. Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after-call survey, to ensure that our service standards are consistently met. Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI), maintaining the highest level of confidentiality and integrity. Escalate transportation and customer service concerns to the contact center leadership team, ensuring that issues are addressed promptly and effectively. Requirements To be successful in this role, you will need to have a minimum of 6 months of inbound Contact Center experience or transferable healthcare experience. A High School degree or equivalent is required, and you must be able to sit for 4 hours or more a day wearing a headset. We also require that you have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shifts. Additionally, you will need to have a reliable computer with a download speed of 80 to 100-mbps and an upload speed of 12 to 20-mbps. Essential Qualifications Excellent written, communication, and data entry skills, with the ability to articulate complex information in a clear and concise manner. Moderate experience in Microsoft Teams, Outlook, and Word, with the ability to learn and adapt to new software applications. Ability to adapt to high and fast-paced call volumes, maintaining a high level of quality and customer satisfaction. Strong problem-solving skills, with the ability to think critically and make sound decisions in a fast-paced environment. Preferred Qualifications Spanish language fluency, with the ability to communicate effectively with Spanish-speaking members and representatives. Previous experience in a healthcare or transportation-related field, with knowledge of relevant regulations and protocols. Experience with customer relationship management (CRM) software, with the ability to learn and adapt to new systems. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to ongoing training and development opportunities, including on-the-job training, coaching, and mentoring. We encourage our team members to take ownership of their careers, providing opportunities for advancement and professional growth. Our goal is to help you succeed and reach your full potential, while delivering exceptional service to our members and clients. Work Environment and Company Culture arenaflex is a dynamic and supportive work environment, where our team members are valued and respected. We believe in fostering a culture of inclusivity, diversity, and teamwork, where everyone has the opportunity to contribute and succeed. As a remote worker, you will be part of a virtual team, with regular communication and collaboration with your colleagues and leadership. We are committed to providing a positive and productive work environment, with the flexibility and autonomy to work from the comfort of your own home. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, with a hourly rate of $16.50. We also provide a range of benefits, including 401(k) and 401(k) matching, dental insurance, health insurance, on-the-job training, paid time off, referral program, vision insurance, and the opportunity to work from home. We believe in recognizing and rewarding our team members for their hard work and contributions, with regular feedback, coaching, and opportunities for advancement. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Part-Time Remote Call Center Customer Service Representative at arenaflex, you will be part of a dynamic team, dedicated to providing outstanding support to our health plan members and representatives. Don't miss this chance to join our team and take your career to the next level. Apply now and become part of the arenaflex family! Apply for this job