Experienced Part-Time Remote Administrative and Customer Service Representative for a Regenerative Farm

Introduction to blithequark Imagine being part of a team that not only brings nutrient-dense food to the community but also prioritizes healing the earth and ensuring the happiness of animals. At blithequark, a medium-sized regenerative family-friendly farm, we are dedicated to making a meaningful impact through our work. We pride ourselves on being a hardworking and results-driven company, always striving to give 110% every day. Our focus is on making someone's day better, upholding our ethos, and ensuring raw milk safety. We believe in the importance of community, sustainability, and the well-being of our animals and the earth. About the Role We are seeking a highly organized and dedicated Admin and Customer Service Representative to join our team on a part-time basis. This role is a unique blend of administrative tasks and customer service responsibilities, with a strong focus on maintaining excellent communication with our customers and coordinating seamlessly with our Amish team. As a key member of our team, you will play a vital role in ensuring the smooth operation of our farm and contributing to our mission of bringing high-quality, nutrient-dense food to our community. Key Responsibilities In this part-time remote position, you will be working 4 hours a day, with an additional 6 hours on-call, as a long-term contract on Upwork. Your responsibilities will include: Administration & Data Entry: Perform data entry for dairy cow sheets and conduct weekly analysis to ensure accurate records and informed decision-making. Handle applications and submit necessary forms in a timely and efficient manner. Maintain calendars and schedule appointments to ensure smooth coordination and communication. Assist with human resources tasks, including handbook updates and paperwork, to support the growth and development of our team. Organize and manage our Google Drive to ensure easy access to important documents and information. Customer Service: Manage customer emails, calls, and texts in a professional and courteous manner, providing excellent customer service and support. Answer calls, texts, and social media inquiries in a timely and efficient manner, addressing customer concerns and questions. Coordinate with our Amish team to ensure seamless operations and excellent customer service. Schedule deliveries and manage customer communication regarding raw milk herdshares, ensuring clear and effective communication. Essential Qualifications To be successful in this role, you will need: Strong Organizational Skills: The ability to prioritize tasks, manage time effectively, and maintain accurate records and calendars. Excellent Communication Skills: Both written and verbal communication skills are essential, with the ability to communicate effectively with customers, our Amish team, and other stakeholders. Experience in Administration and Customer Service: Previous experience in administration and customer service is required, with a strong focus on providing excellent customer service and support. Proficient in Google Drive and Other Office Applications: The ability to use Google Drive and other office applications efficiently and effectively is essential, with a strong understanding of data entry and analysis. Ability to Work Independently and Manage Time Effectively: The ability to work independently and manage time effectively is crucial, with a strong focus on prioritizing tasks and meeting deadlines. Preferred Qualifications While not essential, the following qualifications are preferred: Experience in the Agricultural or Food Industry: Previous experience in the agricultural or food industry is an asset, with a strong understanding of regenerative farming practices and sustainable food systems. Knowledge of Raw Milk Herdshares: Knowledge of raw milk herdshares and the regulations surrounding them is an asset, with a strong understanding of the importance of raw milk safety. Experience Working with Amish Communities: Previous experience working with Amish communities is an asset, with a strong understanding of their culture and values. Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Strong Attention to Detail: The ability to maintain accurate records and calendars, with a strong attention to detail and a focus on quality. Excellent Problem-Solving Skills: The ability to analyze problems and develop effective solutions, with a strong focus on customer service and support. Strong Communication and Interpersonal Skills: The ability to communicate effectively with customers, our Amish team, and other stakeholders, with a strong focus on building relationships and providing excellent customer service. Ability to Work in a Fast-Paced Environment: The ability to work in a fast-paced environment, with a strong focus on prioritizing tasks and meeting deadlines. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a part-time remote Admin and Customer Service Representative, you will have the opportunity to: Develop Your Skills and Knowledge: Develop your skills and knowledge in administration, customer service, and regenerative farming practices, with a strong focus on continuous learning and professional development. Work with a Dynamic and Supportive Team: Work with a dynamic and supportive team, with a strong focus on collaboration and teamwork. Contribute to a Meaningful Mission: Contribute to a meaningful mission, with a strong focus on making a positive impact on the community and the environment. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. As a part-time remote Admin and Customer Service Representative, you will be working in a virtual team environment, with regular communication and collaboration with our team members. Our company culture is built on the following values: Respect and Empathy: We value respect and empathy, with a strong focus on building relationships and providing excellent customer service. Integrity and Transparency: We value integrity and transparency, with a strong focus on honesty and accountability. Sustainability and Community: We value sustainability and community, with a strong focus on making a positive impact on the environment and the community. Compensation, Perks, and Benefits As a part-time remote Admin and Customer Service Representative at blithequark, you can expect: Competitive Compensation: Competitive compensation, with a strong focus on recognizing and rewarding your contributions to our team. Opportunities for Growth and Development: Opportunities for growth and development, with a strong focus on continuous learning and professional development. A Dynamic and Supportive Work Environment: A dynamic and supportive work environment, with a strong focus on collaboration and teamwork. Conclusion If you are a highly organized and dedicated individual with a passion for customer service and regenerative farming practices, we encourage you to apply for this exciting opportunity. As a part-time remote Admin and Customer Service Representative at blithequark, you will be part of a dynamic and supportive team, contributing to a meaningful mission and making a positive impact on the community and the environment. Please submit your proposal on Upwork, including your relevant experience and why you would be a great fit for our team. We look forward to connecting with you! Apply for this job