**Experienced Part-Time Flexible Customer Care Representative – Lifelong Learning and Education Industry**

Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you thrive in a dynamic and supportive environment where you can grow and develop your skills? Look no further! blithequark, a pioneering media company in the lifelong-learning market, is seeking an experienced Part-Time Flexible Customer Care Representative to join our team. **About blithequark** As a leader in the lifelong-learning market, blithequark has revolutionized the way people learn and engage with educational content. Our flagship brand, The Great Courses, offers a vast library of comprehensive and engaging university-level courses taught by the world's greatest professors. With a catalog of over 700 courses and 8,900 hours of content, we've become a trusted partner for learners of all ages and backgrounds. Our mission is to empower individuals to explore their passions, expand their knowledge, and enrich their lives. We're committed to delivering exceptional customer experiences, fostering a culture of innovation, and making a positive impact on our community. **Job Responsibilities** As a Part-Time Flexible Customer Care Representative, you'll play a vital role in delivering outstanding customer service, resolving issues, and promoting our products and services. Your responsibilities will include: * Providing inbound phone-based customer service, responding to customer inquiries, and resolving complaints in a timely and professional manner * Managing relationships with customers, generating additional sales through up-selling and cross-selling, and promoting our products and services * Resolving general questions, processing orders, and completing various administrative projects needed in the operation of the Call Center * Communicating with customers regarding all aspects of purchasing, owning, and returning our products * Simultaneously managing multiple computer applications/technology tools and efficiently navigating Windows (MS Office) programs like Outlook and Excel * Achieving detailed knowledge and becoming a Subject Matter Expert (SME) on our products and policies to provide expert service to our highly valued customers * Adapting to frequent changes in policy, product offerings, and Call Center operations **Requirements** To succeed in this role, you'll need: * An Associate's degree or higher * Two (2) years of in-bound, phone-based customer service and sales experience (strongly preferred) * Tech-savviness, with the ability to effectively use technology tools and resources required to successfully perform the duties and responsibilities of the job * Experience working in Outlook and Excel * Excellent verbal and written communication skills to interact with customers and accurately record information * Proven customer service skills to provide top-notch, outstanding customer service to our customers * Ability to work independently as well as part of a larger and highly supportive team * Ability to sit at a computer and work on the phone for extended periods of time **Requirements for Remote Work** To work from home, you'll need: * A secure home office environment free from background noise and distractions of any kind conducive to phone-based customer service support * Reliable high-speed internet ISP connections that consistently provide minimum upload/download speeds of 10 megabits per second * Schedule flexibility to work the required hours **Training and Development** We provide an in-depth, fully paid 2.5-week training program to all selected candidates. The schedule for this is 10 AM to 7 PM, Monday to Friday. Our training program is designed to equip you with the skills and knowledge needed to succeed in this role and provide you with a solid foundation for a successful career at blithequark. **Work-Life Balance** As a Part-Time Flexible Customer Care Representative, you'll enjoy a flexible schedule that allows you to balance your work and personal life. You'll work a minimum of 16-20 hours per week, with the opportunity to work up to 40 hours per week depending on call volume. **Career Growth Opportunities** At blithequark, we're committed to helping our employees grow and develop their careers. As a Part-Time Flexible Customer Care Representative, you'll have opportunities to: * Develop your skills and knowledge through ongoing training and development programs * Take on additional responsibilities and contribute to the growth and success of our team * Pursue career advancement opportunities within the company **Work Environment and Company Culture** We're proud of our supportive and inclusive work environment, where you'll have the opportunity to work with a diverse team of talented individuals who share your passion for delivering exceptional customer experiences. Our company culture is built on the values of innovation, collaboration, and customer-centricity. **Compensation and Benefits** We offer a competitive compensation package, including: * A competitive hourly rate * Opportunities for career advancement and professional growth * A comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Access to ongoing training and development programs **How to Apply** If you're passionate about delivering exceptional customer experiences and making a lasting impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment where everyone can thrive. Apply Job! Apply for this job