**Experienced Part-Time Customer Support Specialist (Weekends Only, Remote) – Transportation Demand Management and Customer Service**

At arenaflex, we're shaping the future of infrastructure consulting and delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. As the world's trusted infrastructure consulting firm, we partner with clients to solve the world's most complex challenges and build legacies for future generations. We're at the forefront of accelerating infrastructure investment worldwide, and our services are in high demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers, and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us and be part of a dynamic environment where your integrity, entrepreneurial spirit, and pioneering mindset are championed. **Job Description:** We're seeking two (2) Part-Time Customer Support Specialists (CSS) based in New Haven, Connecticut, to join our CT _rides_ project team. As a CSS, you will be a member of our team providing an individualized, customized, and detailed Customer Service Experience. This person will manage the statewide transportation demand management (TDM) program and the customer service for CT _rail_ Shore Line East and Hartford Line for the Connecticut Department of Transportation. **Key Responsibilities:** * Provide accurate, polite, and responsive telephone/email/web-based customer service support. * Develop familiarity with transportation services in Connecticut. * Multi-task across multiple web-based and printed sources to locate relevant transportation information. * Provide responses to in-bound telephone inquiries, including transferring calls to related services, when appropriate. * Use Live Chat program to respond to customer inquiries online. * Monitor multiple email accounts and provide written response to inquiries. * Compile and issue time-sensitive service alerts via multiple communication channels. * Create and provide customized commute plans based on an individual's travel needs. * Conduct outbound follow-up calls to provide a second level of customer service, when appropriate. * Perform administrative tasks to support outreach and marketing team. * Communicate with transportation providers to gather and update route/schedule services. * Utilize CMS and other computer programs and office equipment to accomplish assigned tasks. **Essential Qualifications:** * High School diploma or equivalent, plus two years of experience or demonstrated equivalency of experience and/or education. * Strong communication and interpersonal skills. * Ability to work in a fast-paced environment and prioritize multiple tasks. * Familiarity with transportation services in Connecticut. * Experience using Microsoft Office or Gsuite products. **Preferred Qualifications:** * Previous customer service experience. * Experience working in a remote environment. * Familiarity with transportation demand management (TDM) programs. **Skills and Competencies:** * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment and prioritize multiple tasks. * Strong problem-solving and analytical skills. * Ability to work independently and as part of a team. * Familiarity with transportation services in Connecticut. * Experience using Microsoft Office or Gsuite products. **Career Growth Opportunities and Learning Benefits:** * Opportunities for professional growth and development in a dynamic and global organization. * Access to industry-leading training and development programs. * Collaborative and inclusive work environment. * Flexible work arrangements, including remote work options. * Opportunities for advancement and career progression. **Work Environment and Company Culture:** * Arenaflex is a global organization with a diverse and inclusive work environment. * We value diversity, equity, and inclusion and strive to create a workplace where everyone feels welcome and valued. * Our company culture is built on a foundation of integrity, entrepreneurial spirit, and pioneering mindset. * We offer a range of benefits and perks to support the well-being and success of our employees. **Compensation, Perks, and Benefits:** * Competitive hourly rate based on location and individual qualifications. * Opportunities for professional growth and development. * Access to industry-leading training and development programs. * Collaborative and inclusive work environment. * Flexible work arrangements, including remote work options. * Opportunities for advancement and career progression. * Comprehensive benefits program, including medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, and more. **How to Apply:** If you're a motivated and customer-focused individual with a passion for transportation and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Opportunity Employer:** Arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace where everyone feels welcome and valued. Apply for this job