Experienced Part-Time Customer Support Specialist for Innovative Financial Technology Solutions at arenaflex

Introduction to arenaflex and Our Mission arenaflex is on a mission to revolutionize the financial industry by creating trust in every financial transaction. Our core product provides access to crucial employment and income information, which is essential for mortgage loans, apartment rentals, background checks, and more. By disrupting a $5B+ industry previously controlled by legacy credit agencies, we are committed to delivering a better product with an intense customer focus. With hundreds of thousands of income and employment verifications handled every month, we continue to grow our market share in the mortgage lending and tenant screening markets. About the Role As a Customer Support Specialist at arenaflex, you will play a vital role in helping us deliver our product to our customers daily. Our operations team sits between our customers and back-end platform, ensuring a best-in-class experience for the hundreds of thousands of unique users our product and web application serve each month. We are looking for a motivated and independent thinker with strong experience in high-volume call centers, who values tenacious curiosity and the ambition to deliver exceptional service without exception. Key Responsibilities Independently resolve high volumes of inbound tickets via phone, email, and chat, aiming to solve 25-40 daily tickets while meeting Service Level Agreements (SLAs). Troubleshoot complex technical issues, providing clear solutions to customers and ensuring their concerns are addressed promptly. Engage in proactive customer outreach initiatives to minimize recurring issues and improve overall customer satisfaction. Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards, maintaining the highest level of professionalism and integrity. Communicate effectively with internal teams and customers, ensuring all necessary information is gathered to support arenaflex platform users and resolve issues efficiently. Escalate ambiguous issues to the appropriate teams for resolution, demonstrating a willingness to collaborate and ensure seamless customer experiences. Continuously improve the income and employment verification process by understanding its nuances and identifying potential bottlenecks, contributing to the growth and development of our operations team. Work Schedule and Remote Work Arrangements The work schedule for this role is flexible, up to 25 hours per week, with shifts assigned Monday through Friday between 5:00 AM to 5:00 PM Pacific Standard Time. Our Customer Support Specialists work 100% remotely from home, and a reliable high-speed internet connection is required to ensure seamless communication and productivity. Essential Qualifications Minimum 2 years of experience providing technical support in a high-volume call center or similar environment, with a proven track record of delivering exceptional customer service. Dedication to delivering a world-class customer experience, with a strong focus on organization, efficiency, and attention to detail. Ability to thrive in a fast-paced, collaborative environment, with excellent verbal and written communication skills and a strong work ethic. Resilience and calmness in high-pressure situations, with the ability to juggle multiple moving pieces and details at once. Highly disciplined and adaptable, with a strong motivation to learn and grow in a dynamic and innovative environment. Prioritization of security in personal and professional lives, with a commitment to handling sensitive personal data with the utmost care and integrity. Preferred Qualifications Bachelor's degree in a related field, with a strong foundation in customer service, technical support, or a related discipline. Enjoyment of following processes and a motivation to point out areas for continuous improvement, with a keen eye for detail and a passion for innovation. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members, providing opportunities for career advancement, professional development, and continuous learning. As a Customer Support Specialist, you will have the chance to work with a talented and dedicated team, develop your skills and expertise, and contribute to the success of our innovative financial technology solutions. Work Environment and Company Culture arenaflex is proud to be an Affirmative Action, Equal Opportunity Employer, committed to creating a company that is the right fit for every person inside of it. We value diverse perspectives, cultivate leaders, and create a company where our employees are comfortable bringing their authentic, true selves to work. Our work environment is collaborative, dynamic, and innovative, with a strong focus on teamwork, communication, and mutual respect. Compensation, Perks, and Benefits Our cash compensation for this role is targeted at $16 - $21 per hour, with final offer amounts determined by multiple factors, including candidate expertise. As a valued member of our team, you will also have access to a range of perks and benefits, including opportunities for professional development, continuous learning, and career growth. Conclusion If you are a motivated and independent thinker with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Support Specialist, you will play a vital role in helping us deliver our innovative financial technology solutions to our customers, while developing your skills and expertise in a dynamic and innovative environment. Bring your true self to work and join our mission to create trust in every financial transaction. Apply for this job