Experienced Part-Time Customer Support Specialist – Delivering Exceptional Service and Driving Customer Delight for blithequark's Innovative Food-Tech Solutions

Introduction to blithequark Imagine being part of a revolutionary food-tech company that is transforming the way people cook and enjoy meals at home. blithequark is at the forefront of this innovation, combining cutting-edge hardware, software, and fresh food delivery to make home cooking simple, convenient, and delicious. With a strong focus on technology, product experience, and food quality, blithequark has established itself as a leader in the meal delivery industry, boasting a loyal customer base, impressive retention rates, and exceptional customer satisfaction. As a company that values growth, personal development, and camaraderie, blithequark is now seeking a talented and passionate Customer Support Specialist to join its team on a part-time basis. Job Overview As a Customer Support Specialist at blithequark, you will play a vital role in ensuring that customers have a seamless and enjoyable experience with the company's products and services. From responding to inquiries and resolving issues to providing education and troubleshooting support, you will be the first line of contact for customers, striving to deliver exceptional service and surprise and delight at every interaction. This is an exciting opportunity to join a dynamic team and contribute to the company's mission of making home cooking easy, convenient, and enjoyable for everyone. Key Responsibilities Monitor and respond to email inquiries in a timely and professional manner Answer questions and resolve issues in real-time via online chat, providing accurate and helpful solutions Answer calls and provide live support to customers, addressing their concerns and resolving issues efficiently Offer tech support and troubleshooting assistance for blithequark's products and services, including the Smart Oven and App Educate customers on all aspects of blithequark's service and product, ensuring they get the most out of their experience Utilize Zendesk and other CRM software to maintain accurate records of customer interactions and identify areas for improvement Document common trends and issues to detect underlying problems and update customer-facing product manuals and assets Share insights and perspectives with the business and engineering teams to help improve products and services Maintain high customer satisfaction ratings, ensuring that customers feel valued, supported, and delighted with their experience About You To succeed as a Customer Support Specialist at blithequark, you should possess excellent communication and problem-solving skills, with the ability to constructively provide solutions via written communication that display empathy and active listening. You should be passionate about handling complex issues, excited by challenging situations, and committed to finding new ways to solve problems. Strong computer skills, fast typing skills (40+ wpm), and light technical troubleshooting experience are essential, as is the ability to collaborate and bring ideas to a team setting while being productive independently in a remote setting. Essential Qualifications Excellent written and verbal communication skills, with the ability to empathize with customers and provide personalized support Strong problem-solving skills, with the ability to think critically and outside the box Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously Strong computer skills, including proficiency in CRM software and technical troubleshooting Ability to work independently and collaboratively as part of a remote team Availability to work extended business hours and weekend shifts, including peak times during the holiday season Preferred Qualifications Experience with Zendesk, Slack, or similar support tools Previous experience in customer support or a related field, preferably in a food-tech or startup environment Knowledge of blithequark's products and services, or a willingness to learn and become an expert Strong analytical and problem-solving skills, with the ability to identify trends and areas for improvement Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Support Specialist, you will have the opportunity to learn and develop new skills, work with a talented and passionate team, and contribute to the company's mission of making home cooking easy and enjoyable for everyone. With the potential for this role to become full-time after the end of the year, this is an exciting opportunity to join a dynamic company and build a long-term career. Work Environment and Company Culture blithequark is a workplace that values diversity, inclusivity, and camaraderie. We believe in putting the team first, getting things done, connecting the dots, being direct, embracing obstacles, and championing the customer. Our company culture is built on a foundation of respect, empathy, and open communication, and we are committed to creating a workplace that is welcoming and inclusive to all. As a Customer Support Specialist, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth. Compensation and Benefits blithequark offers a competitive hourly rate, determined by market data, geography, and internal placement. As a part-time Customer Support Specialist, you will have the opportunity to work flexible hours, including remote work options, and enjoy a range of benefits, including the potential for full-time employment after the end of the year. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and driving customer delight, we encourage you to apply for this exciting opportunity to join blithequark as a part-time Customer Support Specialist. With a commitment to growth, development, and inclusivity, blithequark is the perfect place to build a long-term career and make a real difference in the lives of our customers. Apply now to become part of our dynamic team and help us revolutionize the way people cook and enjoy meals at home. Apply for this job