Experienced Health Assistant and Healthcare Customer Service Representative – Total Health and Benefits Support Expert

Introduction to blithequark At blithequark, we are passionate about empowering every individual to live their healthiest life. We achieve this by providing personalized health and benefits solutions that navigate the complexities of the healthcare system with empathy, expertise, and exceptional service. Our mission is to support individuals and their employers in lowering the cost of care and improving health outcomes. By blending technology-enabled health and benefits solutions, specialized support from our Health Assistants and Clinicians, and access to expert medical opinion services, we have consistently received consumer satisfaction ratings over 90 percent. Job Overview As a Health Assistant at blithequark, you will be the primary connection and resource for our members, helping them with all their healthcare needs and benefits. You will have the opportunity to make a meaningful impact in the lives of our members, ensuring they receive the right care at the right time. Your role will involve delivering interventions, supporting members in navigating the complex healthcare system, and driving better client outcomes. A Day in the Life of a Health Assistant A typical day as a Health Assistant at blithequark will involve: Supporting members via phone and digital messaging to navigate the healthcare system Influencing members' decisions and behavior by making them smarter consumers of healthcare Translating benefit packages and care plans to help members understand their options Helping members find doctors and healthcare providers that suit their needs Identifying barriers that prevent members from receiving the care they need and connecting them with the right clinical resources Leveraging technology and internal resources to understand the member's path, actions needed, and next steps Key Responsibilities As a Health Assistant, your key responsibilities will include: Delivering interventions to support members in achieving their health goals Driving better client outcomes by assisting with improved financial outcomes, avoiding inappropriate healthcare usage, and optimizing benefit packages Helping members understand and optimize their preventive services, reducing avoidable admissions, ER usage, and readmissions Collaborating with internal stakeholders to ensure seamless support for our members Qualifications To be successful as a Health Assistant at blithequark, you will need: A minimum of 3 years of experience in a service-based environment, with a Bachelor's Degree or 5 years of relevant experience Relevant background experience in insurance settings, telephonic customer service, medical offices, Health Plans, social services, behavioral health, counseling, healthcare coordination, pharmacy tech, benefits specialist, health coaching, case management, exercise, and health education High agility and comfort in a high-paced, innovative, technology-driven environment Knowledge of consumer health plans and terminology Understanding of how patients use and access healthcare Ability to thrive in a performance-based environment and demonstrate high levels of personal accountability Empathetic and superior critical thinking skills Commitment to quality and continuous improvement Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint) Strong self-management and self-starter skills Excellent written and verbal communication skills Demonstrated attention to detail and time management skills Preferred Qualifications While not required, the following qualifications are preferred: Experience working in a remote or virtual environment Familiarity with healthcare technology and digital platforms Certifications in healthcare, customer service, or related fields Bilingual or multilingual skills Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Health Assistant, you will have access to: Comprehensive training and onboarding programs Ongoing coaching and mentoring Professional development opportunities, including certifications and education assistance Career advancement opportunities within the company Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the following values: Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members, and customers Finding joy and purpose in serving others Making a difference in our members' and customers' lives Trusting in our colleagues and embracing their different backgrounds and experiences Roling up our sleeves and getting stuff done Being boldly and relentlessly reinventing healthcare Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including: A comprehensive salary and bonus structure Comprehensive health, dental, and vision insurance 401(k) matching and retirement savings plans Paid time off and holidays Flexible work arrangements, including remote work options Access to cutting-edge technology and digital platforms Ongoing training and development opportunities Conclusion If you are a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for the Health Assistant role at blithequark. As a Health Assistant, you will have the opportunity to work with a talented team of professionals who are dedicated to providing exceptional service and support to our members. Apply today to join our team and start making a meaningful impact in the lives of others! Apply for this job