**Experienced Part-Time Customer Service Representative – Health Plan Partnerships and Transportation Services**

At arenaflex, we're on a mission to revolutionize the way people interact with our health plan partners and transportation services. As a Part-Time Customer Service Representative, you'll play a vital role in delivering exceptional support to our members, addressing their inquiries, and resolving their concerns in a timely and courteous manner. If you're passionate about providing top-notch customer service, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is committed to delivering exceptional service, quality, and value to our partners and members. We're proud to offer a dynamic and inclusive work environment that fosters growth, learning, and collaboration. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. **Job Summary** As an arenaflex Customer Service Representative, you'll be responsible for providing prompt and courteous support to our health plan partners and members. You'll handle inbound calls, address inquiries, and resolve concerns related to our transportation services. Your exceptional communication skills, empathy, and attention to detail will make a significant impact on our members' experience. **Key Responsibilities** * Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan * Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey * Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI) * Escalate transportation and customer service concerns to contact center leadership team * Collaborate with team members to resolve complex issues and improve customer satisfaction * Participate in ongoing training and development to enhance your skills and knowledge **Requirements** * Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience * Spanish fluency a plus * High School degree or equivalent * Ability to sit for 8 hours or more a day wearing a headset * Secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift * Download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps * Excellent written, communication, and data entry skills * Moderate experience in Microsoft Teams, Outlook, and Word * Ability to adapt to high and fast-paced call volume **Essential Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and critical thinking skills * Ability to multitask and prioritize tasks effectively * Strong attention to detail and accuracy * Ability to work independently and as part of a team * Strong customer service skills and empathy * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills and knowledge. As a Customer Service Representative, you'll have access to ongoing training and development opportunities, including: * Ongoing training and coaching to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Access to industry-leading tools and technologies * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **Work Environment and Company Culture** As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home. Our virtual work environment is designed to foster collaboration, communication, and teamwork. You'll have access to: * State-of-the-art technology and tools * Collaborative virtual workspace * Ongoing training and development opportunities * Recognition and rewards for outstanding performance * Supportive and inclusive work environment **Compensation, Perks, and Benefits** As an arenaflex employee, you'll enjoy a competitive compensation package, including: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Recognition and rewards for outstanding performance **How to Apply** If you're passionate about providing exceptional customer service, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you! Apply now to join our team of dedicated professionals at arenaflex. Apply for this job