**Experienced Healthcare Patient Customer Service Representative – Revenue Cycle Management Expert**

At arenaflex, we're dedicated to revolutionizing the world of Revenue Cycle Management by providing exceptional customer service and innovative solutions to healthcare professionals. As a leader in reliable, customer service-based revenue cycle management services, we're committed to fostering a corporate culture of excellence and trust among our clients and employees. With a rich history dating back to 2008, arenaflex has evolved from a medical billing company to an integrated data-driven RCM solution for laboratories, urgent care, physicians, therapists, and other healthcare-related professionals. Our proprietary technology has been carefully developed to improve our client experience and overall financial performance. We're proud of our exceptional client satisfaction history, managing over $1 billion of claims, a 20,000+ payer enrollment track record across all 50 states, and a 98 percent clean claim rate. We're growing rapidly and seeking an experienced Healthcare Patient Customer Service Representative to join our team. As a key member of our team, you'll play a vital role in delivering exceptional customer service to our patients, ensuring their satisfaction and loyalty to arenaflex. **Job Summary:** We're looking for a highly skilled and motivated Healthcare Patient Customer Service Representative to join our team. As a remote employee, you'll work Monday through Friday, without the need for weekend shifts. With a minimum of one year of experience in medical billing and collections, you'll be responsible for answering patient calls, managing patient refunds, processing patient payments, and providing exceptional customer service. **Responsibilities:** - Answer patient calls regarding EOBs (Explanation of Benefits) and research balances to ensure accurate and timely resolution. - Manage patient refunds, ensuring that all necessary documentation is completed and processed efficiently. - Process patient payments, ensuring that all transactions are accurate and up-to-date. - Provide exceptional customer service to patients, responding to their inquiries and concerns in a timely and professional manner. - Collaborate with internal teams to resolve patient issues and ensure seamless communication. - Maintain accurate and up-to-date records of patient interactions, including phone calls, emails, and correspondence. - Stay up-to-date with industry developments and regulatory changes, ensuring compliance with arenaflex's policies and procedures. **Requirements:** - A minimum of one year of experience in medical billing and collections, with a strong understanding of medical billing and reimbursement for commercial insurance, Medicaid, and Medicare. - Current knowledge of EOBs, including the ability to effectively communicate with patients by phone and in writing. - Thorough understanding of medical billing and reimbursement regulations, including HIPAA and OIG guidelines. - Excellent communication and interpersonal skills, with the ability to build strong relationships with patients and internal teams. - Strong attention to detail, organization, and multi-tasking skills, with the ability to prioritize tasks and manage multiple projects simultaneously. - Self-motivated, with a strong work ethic and a commitment to delivering exceptional customer service. **Preferred Qualifications:** - Experience working in a remote environment, with a strong understanding of virtual communication tools and platforms. - Certification in medical billing and collections, such as the Certified Medical Reimbursement Specialist (CMRS) or the Certified Professional Coder (CPC). - Experience working with electronic health records (EHRs) and practice management systems (PMS). - Strong analytical and problem-solving skills, with the ability to identify and resolve complex patient issues. **Skills and Competencies:** - Excellent communication and interpersonal skills, with the ability to build strong relationships with patients and internal teams. - Strong attention to detail, organization, and multi-tasking skills, with the ability to prioritize tasks and manage multiple projects simultaneously. - Self-motivated, with a strong work ethic and a commitment to delivering exceptional customer service. - Strong analytical and problem-solving skills, with the ability to identify and resolve complex patient issues. - Ability to work independently, with minimal supervision, and as part of a remote team. **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to investing in our staff and providing opportunities for career growth and development. As a Healthcare Patient Customer Service Representative, you'll have access to: - Ongoing training and development programs, including certification in medical billing and collections. - Opportunities for advancement, including promotions to senior roles and leadership positions. - A comprehensive benefits package, including health insurance, dental insurance, and life insurance. - A competitive wage and salary, with opportunities for bonuses and incentives. - A fun and supportive work environment, with regular team-building activities and social events. **Work Environment and Company Culture:** At arenaflex, we're committed to creating a positive and fun work environment that supports the well-being and success of our staff. As a remote employee, you'll have the flexibility to work from home, with access to virtual communication tools and platforms. Our company culture is built on the principles of excellence, trust, and customer service, with a strong focus on teamwork and collaboration. **Compensation, Perks, and Benefits:** We offer a comprehensive benefits package, including: - Competitive wage and salary - Paid time off (PTO) - Health Insurance - Dental Insurance - Life Insurance - Employee recognition plan - Ongoing training and development programs - Opportunities for advancement and career growth **Conclusion:** If you're a motivated and experienced Healthcare Patient Customer Service Representative looking for a new challenge, we encourage you to apply to arenaflex. As a key member of our team, you'll have the opportunity to deliver exceptional customer service, work with a talented and supportive team, and grow your career in a dynamic and rapidly growing industry. Apply now to join our team and take the first step towards a rewarding and challenging career at arenaflex. Apply for this job