Experienced Outbound Customer Service Representative for Innovative Appearance Counsel Services – Full-Time Remote Opportunity in Puerto Rico

Introduction to blithequark Imagine being part of a pioneering team that is revolutionizing the way appearance counsel services are delivered. At blithequark, we are at the forefront of providing innovative solutions for simple creditors' rights hearings, connecting attorneys with opportunities to make a meaningful impact. As a leader in our industry, we are committed to excellence, integrity, and customer satisfaction. Our mission is to make access to justice easier and more efficient, and we are looking for talented individuals to join our dynamic team. Job Overview We are seeking an exceptional Outbound Customer Service Representative to join our team in a full-time remote capacity, based in Puerto Rico. As a key member of our customer-facing team, you will play a vital role in delivering top-notch service to our clients, learning our scripted dialogue to schedule attorneys for hearings, and embodying our high standards of customer support. If you are a self-starter, a natural-born leader, and a critical thinker who is eager to learn and grow with a scaling business, we want to hear from you. Key Responsibilities Learn and master our scripted dialogue to schedule attorneys for hearings, ensuring seamless communication and exceptional customer experience Quickly absorb how our business operates, making frequent calls and consistently meeting or exceeding specific set goals and metrics Participate in daily stand-up meetings with the team, fostering a culture of collaboration, transparency, and continuous improvement Embody our standards of customer support, providing solutions-focused support to our clients and driving appropriate solutions to problems Utilize technical savviness and strong analytic capability to transform data into insight, informing our business decisions and driving growth Essential Qualifications A solutions-focused mindset and ability to work in a fast-paced, innovative environment that demands creative problem-solving and adaptability Excellent verbal and written communication skills, with the ability to read, write, and speak English fluently Strong organizational, presentation, and interpersonal skills, with the ability to build rapport with clients and colleagues alike Technical savviness, with proficiency in using digital tools and software to drive efficiency and productivity Strong analytic capability, with the ability to collect, analyze, and interpret data to inform business decisions Preferred Qualifications Previous experience in customer-facing roles, preferably in a remote or call center environment Proven track record of meeting or exceeding sales or customer service targets Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines Strong coaching and influencing skills, with the ability to leverage strategic thinking to drive results Comfort with high-volume workload and ability to "roll up your sleeves" to achieve goals and objectives Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As an Outbound Customer Service Representative, you will have access to comprehensive training and development programs, designed to help you build new skills, expand your knowledge, and advance your career. Our fast-paced and innovative environment provides endless opportunities for learning, growth, and professional development, and we encourage our team members to take ownership of their careers and strive for excellence. Work Environment and Company Culture Our remote work environment is designed to foster collaboration, creativity, and productivity. We believe in empowering our team members to work autonomously, with the flexibility to create their own schedules and work styles. Our company culture is built on the values of integrity, excellence, and customer satisfaction, and we strive to create a positive, inclusive, and supportive work environment that allows our team members to thrive. At blithequark, you will be part of a dynamic, diverse, and talented team that is passionate about making a difference in the lives of our clients and communities. Compensation, Perks, and Benefits We offer a competitive compensation package, including a starting pay of $12.00 per hour, comprehensive medical, dental, and vision coverage, 401K plan with company matching, and transit benefits. Our benefits package is designed to support the well-being, health, and financial security of our team members, and we are committed to providing a positive and rewarding work experience that recognizes and rewards your contributions. Conclusion If you are a motivated, results-driven, and customer-focused individual who is eager to join a pioneering team and make a meaningful impact, we encourage you to apply for this exciting opportunity. As an Outbound Customer Service Representative at blithequark, you will be part of a dynamic team that is shaping the future of appearance counsel services. Don't miss this chance to grow your career, develop new skills, and be part of a company that is committed to excellence, integrity, and customer satisfaction. Apply now and take the first step towards an exciting and rewarding career with blithequark. Apply for this job